CodaBox offers enterprises the possibility of signing mandates with their eID or bank card via our partner Twikey.
Before beginning the process of electronic signature of the mandate, the user must verify that he has the necessary elements and meets to following requirements:
The most frequently asked questions by users signing their mandate electronically relate to:
► The invitation to sign a mandate, sent by the Codabox Support team via a link.
► Sometimes the Twikey site mentions that the link is invalid.
In this case, try again using the Private mode of your browser
► If, after following the procedure and after installing the necessary plug-ins, the process fails.
Important: The company will also receive the paper mandates to sign by mail, if the electronic signature fails, these documents can be signed and returned by mail to CodaBox.
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