Does your Client leave your office or does he no longer want to use CodaBox Services?
→ Simply cancel all Mandates and Services of this Client:
The accounting office
|I connect to MyCodaBox, in the CLIENT MANDATES & SERVICES menu|
I select the Service that must be disabled
I select in the overview the concerned customer and I archive or cancel the Service:
|CodaBox Stops the sending of files associated with the Services that have been disabled.|
Note: The client is not deleted in your MyCodaBox environment. This is currently not possible.
Your client is a BNP Paribas Fortis or Belfius client who wishes to deactivate his mandate because of the CODA Service User Fees charged by the bank?
→ Please contact us by sending an email to Support@codabox.com , We will forward the request to discontinue CODA for this company to the concerned bank. Archiving an account/mandate via your MyCodaBox platform is not sufficient to stop the bill for CODA from the bank to the company.
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