Your client receives an e-mail from CodaBox

Subject: 'Please confirm your e-mail address'

Email content

  • Information about his company 
  • Two links

              ⇨ If he is the legal representative of the company, he clicks the corresponding link and the verification form starts

              ⇨ If he is not the legal representative, he can contact us

The verification form 

The client must select the name of the Accounting Office he is working with:


When the first letters of the Accounting Office name are entered in the field, the auto-completion process starts and proposes a list of Accounting Offices names:


Once the name of the Accounting Office has been correctly selected, the choice must be validated by clicking on Confirm.

A final screen displays the verification of the e-mail address:

 


If the client wishes to register another email address with CodaBox, he can contact our Support at Support@codabox.com to provide us with the email address he wishes to use.


The validation process fails


The link is no longer valid

The links are valid for 2 weeks. After this period, the client can reactivate the verification process of his e-mail address via 

'Link expired, request a new link here.' (link in the verification e-mail).


Unsuccessful attempts 

If an error is made when selecting the Accounting Office a message is displayed 'This information is not correct. You still have X more attempt(s)'

After 3 unsuccessful attempts, the client is invited to contact our Support via  support@codabox.com to request that a new invitation to verify their email address be sent.