Your client receives an e-mail from CodaBox

Subject: 'Please confirm your e-mail address'

Email content: Information about his company and two links

  • He/she is the legal representative of the company? He/she clicks the corresponding link and the verification form starts
  • He/she is not the legal representative? He/she can contact us


The verification form

The client must select the name of the Accounting Office he is working with

When the first letters of the Accounting Office name are entered in the field, the auto-completion process starts and proposes a list of Accounting Offices names

Once the name of the Accounting Office has been correctly selected, the choice must be validated by clicking on Confirm.

A final screen displays the verification of the e-mail address

If the client wishes to register another email address with CodaBox, he can contact our Support at Support@codabox.com to provide us with the email address he wishes to use.


The validation process fails?

The link is no longer valid?

The links are valid for 2 weeks. After this period, the client can reactivate the verification process of his e-mail address via 

'Link expired, request a new link here.' (link in the verification e-mail).

Unsuccessful attempts?

If an error is made when selecting the Accounting Office a message is displayed 'This information is not correct. You still have X more attempt(s)'

After 3 unsuccessful attempts, the client is invited to contact our Support via  support@codabox.com to request that a new invitation to verify their email address be sent.


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