Your client receives an e-mail from CodaBox
► Subject: 'Please confirm your e-mail address'
- Information about his company
- Two links
► If he is the legal representative of the company, he clicks the corresponding link and the verification form starts
► If he is not the legal representative, he clicks on the other link*
The verification form
► The client must select the name of the Accounting Office he is working with:
► When the first letters of the Accounting Office name are entered in the field, the auto-completion process starts and proposes a list of Accounting Offices names:
Once the name of the Accounting Office has been correctly selected, the choice must be validated by clicking on Confirm.
A final screen displays the verification of the e-mail address:
*Refusal of the verification
Your client chose to click on the 2nd link in the verification email:
'If you do not represent this company, please click on the link below:'
By clicking on this link, he starts the wizard that will register his rejection.
If the customer wishes to register another email address with CodaBox, he can contact our Support at Support@codabox.com to provide us with the email address he wishes to use.
The validation process fails
The link is no longer valid
The links are valid for 2 weeks. After this period, the client can reactivate the verification process of his e-mail address via
'Link expired, request a new link here.' (link in the verification e-mail).
If an error is made when selecting the Accounting Office a message is displayed 'This information is not correct. You still have X more attempt(s)'.
After 3 unsuccessful attempts, the client is invited to contact our Support via firstname.lastname@example.org to request that a new invitation to verify their email address be sent.