Your client receives an e-mail from CodaBox
Subject: 'Please confirm your e-mail address'
Email content
- Information about his company
- Two links
⇨ If he is the legal representative of the company, he clicks the corresponding link and the verification form starts
⇨ If he is not the legal representative, he can contact us
The verification form
The client must select the name of the Accounting Office he is working with:
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When the first letters of the Accounting Office name are entered in the field, the auto-completion process starts and proposes a list of Accounting Offices names:
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Once the name of the Accounting Office has been correctly selected, the choice must be validated by clicking on Confirm.
A final screen displays the verification of the e-mail address:
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If the client wishes to register another email address with CodaBox, he can contact our Support at Support@codabox.com to provide us with the email address he wishes to use.
The validation process fails
The link is no longer valid
The links are valid for 2 weeks. After this period, the client can reactivate the verification process of his e-mail address via
'Link expired, request a new link here.' (link in the verification e-mail).
Unsuccessful attempts
If an error is made when selecting the Accounting Office a message is displayed 'This information is not correct. You still have X more attempt(s)'.
After 3 unsuccessful attempts, the client is invited to contact our Support via support@codabox.com to request that a new invitation to verify their email address be sent.