You are an Accounting Office, client of CodaBox, who works with several accounting software and you have access to several MyCodaBox platforms. You have launched the procedure to request a platform transfer via MyCodaBox but an error message appears.
The platform transfer may fail for several reasons:
Incorrect data or selection not completed
By clicking on Confirm to validate your transfer request, the following message appears:
In order to be able to confirm your transfer request, the following data must be adapted :
- The destination plateform must be selected
- The email address must be valid
Existing transfer request
In the client screen, by clicking on Transfer to another platform, this message appears:
If a transfer request has already been made for this customer, a new transfer request cannot be crerated.
Please contact our Support via firstname.lastname@example.org to check if there is already a similar request in progress and its status.
Something went wrong
By clicking on Transfer to another platform, this message appears:
Please contact our Support via email@example.com