You are an Accounting Office, client of CodaBox, who works with several accounting software and you have access to several MyCodaBox platforms. 


You have launched the How to request a platform transfer via MyCodaBox procedure but an error message appears.


The platform transfer may fail for several reasons:


Incorrect data or selection not completed

 

By clicking on Confirm to validate your transfer request, the following message appears:


In order to be able to confirm your transfer request, the following data must be adapted :

  • The destination plateform must be selected
  • The email address must be valid


Existing transfer request


In the client screen, by clicking on Transfer to another platform, this message appears:


If a transfer request has already been made for this customer, a new transfer request cannot be crerated. 

Please contact our Support via support@codabox.com to check if there is already a similar request in progress and its status.


Something went wrong


By clicking on Transfer to another platform, this message appears:

Please contact our Support via support@codabox.com