You are an Accounting Office, client of CodaBox, who works with several accounting software and you have access to several MyCodaBox platforms. You have launched the procedure to request a platform transfer via MyCodaBox but an error message appears. The platform transfer may fail for several reasons:


Incorrect data or selection not completed

When clicking on Confirm to validate your transfer request, some data appears to be missing.

In order to be able to confirm your transfer request, the following data must be adapted :

  • The destination platform must be selected
  • The e-mail address must be valid

Existing transfer request

In the client screen, by clicking on Transfer to another platform, this message appears:

If a transfer request has already been made for this client, a new transfer request cannot be created. 

Please contact our Support via support@codabox.com to check if there is already a similar request in progress and its status.

Something went wrong

By clicking on Transfer to another platform, this message appears:

➞ If this message appears, please contact our Support via support@codabox.com

See also our Related Articles