'Client doesn't have an active CODA mandate with a bank that supports CARO' is displayed when I select a client in the Client list - CARO

Ordering CARO Service for this client is not possible at this time. The client does not have a CODA mandate in a CARO supported bank. 

The client reference format is not valid, what can I do? 

If you receive an error message when entering your customer's reference, check the reference on the paper credit card statement.

I have invited my client/cardholder but he/she has not received the SMS or email to activate the Service

In MyCodaBox - CLIENT MANDATES & SERVICES - CARO - Find your customer and click on Manage

Check whether the mobile phone number and/or e-mail you have entered is the same as the customer/cardholder's and adapt it if necessary by clicking on Edit & Resend

E-mail - the mobile phone number and the last 4 digits of the credit card can be adapted here. Once you have made the changes, click on Send Invitation.

Note: The Client reference field is a non-editable field. If you wish to adapt this information, click on Cancel and then on Deactivate CARO next to this Client Reference.

Tips: You can also get more information by clicking on the little icon i