Support for CodaBox

'Client doesn't have an active CODA mandate with a bank that supports CARO' is displayed when I select a client in the Client list - CARO

Ordering CARO Service for this client is not possible at this time. The client does not have a CODA mandate in a CARO supported bank. 

The client reference format is not valid, what can I do? 

If you receive an error message when entering your customer's reference, check the reference on the paper credit card statement.

Note: The Client reference field is a non-editable field. If you wish to adapt this information, click on Cancel and then on Deactivate CARO next to this Client Reference.

Tips: You can also get more information by clicking on the little icon i