In MyCodaBox > CLIENT MANDATES & SERVICES > CARO, you will find the registration State of all your clients, eligible for the CARO Service
Filter clients by CARO service registration status
In MyCodaBox > CLIENT MANDATES & SERVICES > CARO, you can apply a filter to display all eligible clients by type of registration state
The different possible statuses for a CARO order and their meaning
CARO service status | Meaning |
| Not Ordered | CARO Service not ordered for this client. |
| Invitation sent | Your client has received an e-mail inviting him/her to agree to share his/her credit card statements. |
| Invitation expired | The invitation e-mail has expired, resend an new invitation. |
| Active | You receive the credit card statements for this client reference. An active status shows the date when CodaBox received the last document. |
| Cancelled | CodaBox no longer receives credit card statements for this client reference. The service can always be reactivated. |
| Problem | This means that the card:
|
Troubleshooting |
The registration status is 'Problem'?
| Checks to be performed in MyCodaBox | Solution |
| Does the client reference belong to a bank that supports CARO? | If the client reference doesn’t belong to a bank that supports CARO: we are working on adding more banks. |
| Does the client reference contain typos? | If the client reference contains errors, you have to create a new CARO order, because the client reference field cannot be changed. |
| Does the client reference belong to the "correct" client? | There is a mismatch between the client and the client reference. Deactivate CARO for this Client reference and create a new CARO order, using the correct Client/Client Reference combination. |
| Does the client reference belong to another card holder from the same client? | Edit the card holder data (e-mail and mobile phone number) to match/address the correct cardholder who needs to give his consent. |
| Are the client reference and card holder details correct? | If yes, check with your client/cardholder to see if he/she uses other business cards, and invite him/her to use the card that matches the credit card statement to agree to the CARO Service. |
| Is the Client Reference linked to a new card not yet activated or blocked? | If this is a new card: Check with your client whether it has already been inserted into a Bancontact terminal or shop terminal (not contactless) so that the system does not recognize it as new. If not a new card: Check with your client whether the card or the contract has been blocked. |
 | If you are still experiencing problems after following the above procedures, please contact our Support team. |
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