You have ordered the CODA Service for your customer from CodaBox but at the same time the bank also charges him a fee for this service?


→ Banks charge a fee for CODAs if the client activates the delivery of CODA files in his online banking application.

If the CODAs are enabled, this means that the client has the possibility to download the CODAs himself via his online banking application, therefore the bank charges him for this service.


Note:

For BNPPF customers, there may be a cost that is only related to the delivery of the CODAs via CodaBox.

This depends on the type of account the customer has subscribed to.