There is a problem with the status of the mandate in MyCodaBox:
"Cannot be processed. Signature does not match with the administration documents at the bank. Verify this with your customer, adjust the data and provide us with the properly signed mandate."
Why this status?
→ The mandate may show this status for one of the following reasons:
- A 2nd signature is required from XX
- The person who signed is not authorized
- The power of attorney must be signed by: X
Which action should you take?
Check with your client who is the authorized representative for the account(s), adjust the data in MyCodaBox and send us the correctly signed document. Only a new mandate with a new signature date can be accepted by CodaBox.