There is a problem with the status of the mandate in MyCodaBox:
"Cannot be processed. Missing or incorrect customer data: check name, company number and account number(s)."
Why this status?
→ The bank cannot accept your client's mandate.
The bank has informed us that the client data on the mandate is incomplete or contains incorrect information. This incorrect information can be :
- The company name does not match
- The account is not known / linked to the client
- The client's company number is missing
What action should you take?
Check your client's data via MyCodaBox and adjust them to provide us with the correctly signed document.
Only a new mandate with a new signature date can be accepted by CodaBox.