There is a problem with the status of the mandate in MyCodaBox: 

"Cannot be processed. Missing or incorrect customer data: check name, company number and account number(s)."

mandate in status problem in mycodabox-cannot be processed

Why this status?  

→ The bank cannot accept your client's mandate. 

The bank has informed us that the client data on the mandate is incomplete or contains incorrect information. This incorrect information can be :

  • The company name does not match
  • The account is not known / linked to the client
  • The client's company number is missing



What action should you take? 

Check your client's data via MyCodaBox and adjust them to provide us with the correctly signed document. 

Only a new mandate with a new signature date can be accepted by CodaBox.