There is a problem with the status of the mandate in MyCodaBox:

"Cannot be processed. Documents not properly signed - Provide us with the properly signed mandate."

mandate in status problem in mycodabox-incorrect signature

Why this status?

→ The client or the accountant has returned the mandate to CodaBox, but a page or the signature was missing. A paper document must always be signed manually (not with an electronic signature).



Which action should you take?

Send the documents back fully completed and signed.