There is a problem with the status of the mandate in MyCodaBox:  

"Cannot be processed. Insufficient customer data known at the bank. Waiting for customer feedback."

mandate ins status problem in mycodabox-cannot be processed

Why this status?

Activation of the CODA mandate is not possible - The data of this client is not up to date at the bank

Which action should you take?  

The bank does not wish to accept your client's mandate at this time. 

We have been informed by the bank that they do not have sufficient information about this client or that there is a general problem with the client's bank file. 

Please ask your client to visit his banking agency personally.