You have invited your customer to use the VOILA Service via MyCodaBox, what happens next?


The different steps for your customer


E-MAIL
  • Once the VOILA Service has been ordered for your customer, an e-mail is automatically sent to your customer at the address you entered when ordering the Service. The email contains an activation link valid for 14 days.
  • If the link has expired, after 14 days, or if it has already been used, the customer is invited to contact their accountant.


FORM

  • After clicking on the activation link, the customer is directed to an activation form for the VOILA Service

ACTIVATION
  • On this form for the VOILA activation process, the customer is invited to:
    • check his company information
    • check and, if necessary, adapt the method of delivery of his invoices
    • accept the mandate for the VOILA Service
    • learn about the different delivery channels



CONFIRMATION

  • The activation form will inform the customer that he will receive a confirmation email when the Service is activated