In MyCodaBox -CLIENTS MANDATES & SERVICES - VOILA, you can find the order status of all your clients, eligible for the VOILA Service. This information is also available via the individual page of the client.
|STATUS OF VOILA ||DESCRIPTION||MORE INFO|
|Not Ordered||You have not ordered VOILA for this client.|
|Invited||An invitation e-mail has been sent to the client to accept the VOILA service.|
VOILA is ordered for this client.
CodaBox has sent an e-mail to your client via the contact e-mail address.
The invitation e-mail contains a link via which the client can confirm his company data and give his/her consent for the VOILA mandate.
If the client has not replied to the invitation after 7 days, we will send a reminder. The link expires after 14 days.
|Client Invitation expired||The client has not accepted the subscription within the expected timeframe through the e-mail that was sent.||The client has not replied to the invitation within the 14-day period. You can resend the invitation via MyCodaBox.|
|Validation in Progress||Client consent registered. CodaBox is verifying the enterprise number and your client needs to verify his e-mail address.|
Without these two checks, VOILA cannot be activated for the client. This status is displayed:
- As soon as the client has given his/her consent for the VOILA mandate
- If you have ordered VOILA for this client via the 'Boost' option
|Registration in Progress||The client is being registered at the different purchase invoice networks.||The BCE/KBO check is approved and the client's e-mail has been confirmed. The process continues with the registration of the client to the different channels (Zoomit and Peppol)|
The registration at the different purchase invoice networks could not be completed due to an unexpected problem.
|One of the steps of the activation process did not work properly.|
Please contact our Support for more information
|Active||The client has been fully registered on VOILA. The client receives his/her invoices on the indicated and verified e-mail address below. You will receive the invoices via the daily delivery method.||The client receives an e-mail from CodaBox to confirm the activation of the VOILA mandate.|
CodaBox has registered the client on all connected channels, He/she is ready to receive the first invoice via CodaBox.
|Cancelled||The service was cancelled by request or the client’s information could not be verified by CodaBox.||The VOILA mandate is deactivated and the client is unsubscribed on the different channels. The client will, from now on, receive his/her invoices directly from the senders, Codabox has no control over this.|
3 possible reasons for this status:
- The service was cancelled at the request of the accounting Office because they no longer wish to receive purchase invoices for this client.
- The service was cancelled at the request of the client because the client stopped his/her VOILA mandate with Codabox.
- The e-mail address of the client has changed and the client has not confirmed the verification e-mail from Codabox. As a result, Codabox can no longer deliver the invoices to the client.
Filter clients by Order Status concerning the VOILA Service
In MyCodaBox - CLIENTS MANDATES & SERVICES - VOILA, apply a filter to display/sort your VOILA orders by Status
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