Before CodaBox can send PDF documents (CODA/SODA or purchase invoices) to your client for the first time, we send him/her a request to confirm his/her e-mail address.
The purpose of your client confirming the authenticity of his/her email address, is to ensure that the personal and sensitive documents we send by e-mail arrive at the correct address.
If your client does not respond, we will resend this request after 2 weeks.
Manage the sending or resending of the e-mail verification via MyCodaBox yourself
SEND the e-mail verification
|Look for your client in MyCodaBox - CLIENTS - Client List, click on the client's name and under Informations - Client Email, click 'Send verification' and confirm in the next screen|
RE-SEND the e-mail verification
Look for your client in MyCodaBox - CLIENTS - Client List. The verification e-mail can be resent for e-mail addresses whose status is not yet verified
Click on the client's name, under Informations - Client Email, click 'Resend' and confirm in the next screen
Note: The sending was not successful ? You receive this message: 'Something happened while resending the verification e-mail. Please try again or contact Support if the problem persists.' ➜ Contact us via Support@codabox.com if necessary.
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