Before CodaBox can send PDF documents (CODA/SODA or purchase invoices) to your client for the first time, we send him/her a request to confirm his/her e-mail address.


The purpose of your client confirming the authenticity of his/her email address, is to ensure that the personal and sensitive documents we send by e-mail arrive at the correct address.

If your client does not respond, we will resend this request after 2 weeks.


MyCodaBox offers you the possibility to manage the sending or resending of the verification e-mail yourself.

Once your client has confirmed his/her e-mail address, CodaBox will be able to send him/her, the PDF of his/her CODA/SODA and or Purchase Invoices!


You have created a new client via MyCodaBox and :

  • You prefer to manage the sending of the e-mail verification yourself, to verify his/her e-mail details without waiting for CodaBox to send it automatically
  • You allow CodaBox to send the verification e-mail but the client has not yet confirmed his/her e-mail and you want to speed up the process?

 Use the send or resend e-mail verification e-mail!


Manage the sending or resending of the e-mail verification via MyCodaBox yourself


SEND the e-mail verification
Look for your client in MyCodaBox CLIENTS  - Client List, click on the client's name and under Informations - Client Email, click 'Send verification' and confirm in the next screen


RE-SEND the e-mail verification

Look for your client in MyCodaBox - CLIENTS  - Client List. The verification e-mail can be resent for e-mail addresses whose status is not yet verified

Click on the client's name, under Informations - Client Email, click 'Resend' and confirm in the next screen


Note: The sending was not successful ? You receive this message: 'Something happened while resending the verification e-mail. Please try again or contact Support if the problem persists.' ➜ Contact us via Support@codabox.com if necessary.



See also our related articles