Below the steps you need to take to install the CodaBox Synchronization Tool on your machine.
Download de software
Note: The software detects the version of your operating system and adapts its language according to it.
Installation on Windows
OPENING AND CLOSING OF THE SOFTWARE
Opening of the software
|You can open the software by clicking the shortcut on the desktop or via the Windows Start menu|
Closing of the software
Closing the software can be done in several ways:
- Via the menu: Actions > Quit application
- Via the system tray of the Windows taskbar by right-clicking on the icon of the CodaBox SyncTool and select 'Quit application'
You can also minimize the software to continue to run in the background and automatically download files when new ones are available. This can be done by clicking on the 'x' at the top right of the application. Once minimized, you can open the application again by clicking on the icon in the system tray.
The Actions menu has the following items:
- Add new connection: A new window will appear when you add a new connection
- Quit application: The CodaBox SyncTool will be closed
The Help menu has the following items:
- View user manual: Open the user manual in English in your browser
- Show version: Here you can find information about the installed version of the software
To download the files, you must first configure your software with a username and password you received have from CodaBox. If you didn’t receive that, please contact the CodaBox Support team
Add a new connection
A connection is a combination of a username, password and a download folder.
You can add different connections so that you can download the files from different ftp’s, each in a different folder on your computer.
To add a connection, click on the Add new connection button found in the main window, or via the Actions > Add new connection menu. In a new window you will be able to enter the username and password you received from CodaBox, as well as the folder where you want to download the files. Below you can find an example of how you could fill in the connection details:
After you have entered everything, click on the Confirm button. The saved connection will appear in the main window. If you don't want to save the connection, click the Cancel button:
Test a connection
When the connection is successful:
- The Test connection button shows a green for 5 seconds
- The Connection status is set to OK via a check mark
- The date and time of the last successful connection is shown
When the connection failed:
- The Test connection button shows a red exclamation mark for 5 seconds
- The Connection status is set to failed via a red exclamation mark
- The user gets a pop-up with the reason of failure
ATTENTION! Below you can find a list of the most common error messages and their solution
Edit a connection
In case you made a mistake entering the details, or you want to change the destination folder for the downloads, you can click on the Edit connection button next to the connection you want to change
A window will appear with the data already entered, so that you can easily adjust it. When you're done, press the Confirm button. If you don't want to change anything, you can click the Cancel button.
Delete a connection
The files you already downloaded locally will not be deleted if you remove the connection in the CodaBox SyncTool. If you also want to remove them, you will have to do it manually on your computer
Once the connection is established, the CodaBox SyncTool will check every 2 hours if new files are available, and also download them in the specified folder.
You can also check and download files at any time, if they are available on the server. Click on the Download files button next to the selected connection
MOST COMMON ERROR MESSAGES
If an error occurs, you will get a window with the description of the error. In this chapter you can find an overview of the most common errors and what you can do about them.
I can't login
- Login of password not correct
It is possible that your login or password is incorrect. Check whether you are indeed using the login and password that you received from CodaBox.
- Firewall problems
If you are using a correct login and password, but still fail to connect to the CodaBox server, there could be several other reasons why you are unable to connect. Therefore, always check with your IT department first: it may be that the problem lies with the firewall you are using. They can easily solve this for you.
My files are not downloaded
- No access to the folder
You have a working connection, but the files are not coming into the folder you selected. You may not have permissions to write files to that folder. Check with your IT department, they can solve this problem for you.
- No enough space
You may not have enough storage space on the disk where the folder is located. In this case you will have to free up space by deleting or moving other files.
Other error messages
The logs are organized by date and by connection, and can contain valuable information about what has occurred. You may find the solution to your problem here. If you are unable to solve it yourself, please contact the CodaBox Support Team.