Support for CodaBox
CodaBox help pages
How can we help you today?
Enter your search term here...
What's new overview
NEW: Register now, it's FREE, MyCodaBox Webinar!
New Service : CARO - Order Credit Card Statements for my Customer via MyCodaBox
Reminder emails for unsigned mandates
CODA mandates : client only needs to sign necessary documents
See all 19 articles
Find the answers to all your questions in our FAQ
They talk about us ...
Top 5 questions
Delay in delivery of CODA files of ING since 25/2
CODAs not received, CODAs missing?
Winbooks users and moving to 2021: Configuring folder paths
Strange chronological numbering between 13/8 and 21/8 for the CODAs of an ING account?
ING - Possible issues with CODA files since 14/8
See all 7 articles
Our articles on our CodaBox Services
Creating a new client is very easy and fast
Changing or adding new accounting software
Request the SODA Service and VOILA in MyCodaBox? Now even easier!
CodaBox guarantees the secured delivery of sensitive data by using email verification.
See all 15 articles
Our articles about MyCodaBox
Enterprise number mandatory for every client
View information about reminder e-mails sent to your clients
How to send a Twikey link to my Customer
View the status of my clients' mandates in detail
See all 34 articles
Our articles about CODA
KBC/CBC CODA Activation
What is the difference between CODA and PSD2?
Mandates by scan
Electronic signature of mandate with EID
See all 21 articles
Our articles and info about the VOILA Service
What is the VOILA service?
Where can I find pricing details of the VOILA service?
What information does CodaBox need to validate the registration to the VOILA Service?
VOILA service via Boost activation
See all 32 articles
CARO - Now available!
Our articles and info about the CARO Service
What is the cost for the CARO Service?
How can I order the CARO Service for my Client?
My client provides his consent for the CARO service
See all 18 articles
Our articles about SODA
Ordering SODA files
Our articles about the VOICI Service
Invoicing softwares connected to CodaBox
How does my client create a connection with CodaBox for sending his sales invoices to my accounting Office?
Sales Invoices - What does CodaBox offer?
Can I also send my own sales invoices digitally?
Our articles for your Accounting Office
How does the CodaBox onboarding process for me as an accountant work?
How can I adapt the contact details of my accounting office?
Our articles for Entrepreneurs
How is the process of registering as a company with CodaBox?
Verification of the e-mail address of clients who do NOT work with an Accounting Office
How to become a Codabox customer without an accountant via the online form
How to proceed to receive my CODA files?
See all 7 articles
E-mail address verification for clients of Accounting Offices
Our articles about E-mail address verification for a client of an Accounting Office
How does the process of validating your e-mail address work?
The verification of my e-mail address failed
I confirm my e-mail address, does my accountant still receive my CODA/SODA/Purchase invoices?
Configuration of CodaBox partner software
Our articles about configuration of accounting softwares
Change financial year in Bob
Issue with CODAs in ExactOnline
Exact online: I no longer want to receive CODA for a subaccount
Become a CodaBox customer
Our articles about Signhere
Digital document signing made simple and secure
Video: Sign digital documents securely, easily and cheaply with SignHere
Our info about e-invoicing