Support for CodaBox

Top 5 questions 7

• On Fridays, our Support team is only available via e-mail
• Mandates by scan
• Local installation of the FTP tool
• The status of my client's KBC Mandate remains Sent HQ in MyCodaBox
• KBC/CBC CODA activation

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CODABOX SERVICES 11

• Request the SODA service and Purchase Invoices in MyCodaBox? Now even easier!
• CodaBox guarantees the secured delivery of sensitive data by using email verification.
• My customer is asked by CodaBox to confirm his e-mail address
• Where are all CodaBox files delivered via FTP?
• Contact us

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MyCodaBox 23

• What is MyCodaBox?
• How to connect to MyCodaBox
• How do I reset my password for MyCodaBox?
• Your account settings
• MyCodaBox and my accounting softwares

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CODA 14

• Promotion period: what are the conditions?
• Is the CODA service for a savings account for free?
• Banks and Payment Service Provider Partners for CODA
• How to proceed to receive the CODA files of my customers?
• Electronic signature of mandate with EID

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What's new? 3

• Transfer your customer to your other platform? now possible via MYCodaBox!
• Verification of an Accounting office - client's e-mail address: Now several attempts possible
• Re-activate an expired e-mail verification is now possible

Accountants 2

• How does the CodaBox onboarding process for me as an accountant work?
• How can I adapt the contact details of my accounting office?

E-invoice 9

• What's Digicrowd?
• Does CodaBox check the validity of an invoice before sending it?
• Which are the formats being used on PEPPOL?
• Which formats does CodaBox support?
• What is PEPPOL and how are documents transferred over the network?

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Purchase invoices 29

• What is the Purchase Invoice service?
• As an accountant, how can I order the Purchase Invoice service for my customer?
• As an accountant, which of my customers can use the Purchase invoice service?
• Which channels does CodaBox use?
• Which information does CodaBox need to complete the registration?

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Sales invoices 4

• Invoicing softwares connected to CodaBox
• How does my client create a connection with CodaBox for sending his sales invoices to my fiduciary
• Sales Invoices - What does CodaBox offer?
• Can I also send my own sales invoices digitally?

E-mail address verification for clients of Accounting Offices 3

• How does the process of validating your e-mail address work?
• The verification of my e-mail address failed
• I confirm my e-mail address, does my accountant still receive my CODA/SODA/Purchase invoices?

Enterprises 3

• How is the process of registering as a company with CodaBox?
• Verification of the e-mail address of clients who do NOT work with an Accounting Office
• How to proceed to receive my CODA files?

Configuration of CodaBox partner software 1

• Issue with CODAs in ExactOnline

Become a CodaBox customer 1

• How to become a Codabox customer without an accountant via the online form

SignHere 1

• Digital document signing made simple and secure

SODA 1

• SODA files