Support for CodaBox
Codabox help pages
Enter your search term here...
Top 5 questions
On Fridays, our Support team is only available via e-mail
Mandates by scan
Local installation of the FTP tool
The status of my client's KBC Mandate remains Sent HQ in MyCodaBox
KBC/CBC CODA activation
See all 7 articles
Request the SODA service and Purchase Invoices in MyCodaBox? Now even easier!
CodaBox guarantees the secured delivery of sensitive data by using email verification.
My customer is asked by CodaBox to confirm his e-mail address
Where are all CodaBox files delivered via FTP?
See all 11 articles
What is MyCodaBox?
How to connect to MyCodaBox
How do I reset my password for MyCodaBox?
Your account settings
MyCodaBox and my accounting softwares
See all 23 articles
Promotion period: what are the conditions?
Is the CODA service for a savings account for free?
Banks and Payment Service Provider Partners for CODA
How to proceed to receive the CODA files of my customers?
Electronic signature of mandate with EID
See all 14 articles
Transfer your customer to your other platform? now possible via MYCodaBox!
Verification of an Accounting office - client's e-mail address: Now several attempts possible
Re-activate an expired e-mail verification is now possible
How does the CodaBox onboarding process for me as an accountant work?
How can I adapt the contact details of my accounting office?
Does CodaBox check the validity of an invoice before sending it?
Which are the formats being used on PEPPOL?
Which formats does CodaBox support?
What is PEPPOL and how are documents transferred over the network?
See all 9 articles
What is the Purchase Invoice service?
As an accountant, how can I order the Purchase Invoice service for my customer?
As an accountant, which of my customers can use the Purchase invoice service?
Which channels does CodaBox use?
Which information does CodaBox need to complete the registration?
See all 29 articles
Invoicing softwares connected to CodaBox
How does my client create a connection with CodaBox for sending his sales invoices to my fiduciary
Sales Invoices - What does CodaBox offer?
Can I also send my own sales invoices digitally?
E-mail address verification for clients of Accounting Offices
How does the process of validating your e-mail address work?
The verification of my e-mail address failed
I confirm my e-mail address, does my accountant still receive my CODA/SODA/Purchase invoices?
How is the process of registering as a company with CodaBox?
Verification of the e-mail address of clients who do NOT work with an Accounting Office
How to proceed to receive my CODA files?
Configuration of CodaBox partner software
Issue with CODAs in ExactOnline
Become a CodaBox customer
How to become a Codabox customer without an accountant via the online form
Digital document signing made simple and secure