The CodaBox SyncTool is a synchronisation tool that allows you to collect CODA files from CodaBox and save them locally.
INSTALLATION |
Download and install the CodaBox SyncTool software on your device or server
![](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/3010173603874/original/Yw7bIXBQxEjAh9rpBTgisCNrNXrkALj9Sg.png?1723625672)
★ Your usage of this application is subject to the terms of the agreement that your company has entered into with CodaBox for the use of CodaBox products (CODA/SODA/CARO/…) |
Once the application has been installed, it is automatically updated when the SyncTool is launched: after an update, you just need to restart the software to get the latest, secure version.
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For file synchronization to occur automatically, the computer on which you installed the CodaBox SyncTool must be powered on AND the user account, which you used to execute the installation, must be active.
OPENING AND CLOSING OF THE SOFTWARE |
Opening the software
You can open the software via
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Closing the software
You can close the software via:
- the menu: Actions > Quit application
- the system tray of the Windows taskbar: right-click on the icon of the CodaBox SyncTool and select 'Quit application'
You can also minimize the software to continue to run in the background and automatically download files when new ones are available. This can be done by clicking the 'x' at the top right of the application. Once minimized, you can open the application again by clicking on the icon in the system tray.
The menus
CONFIGURATION |
To download the files, you must first configure your software with the username and password you received from CodaBox. If you didn’t receive this, please contact Helpdesk
Add a new connection
A connection is a combination of a username, password and a download folder.
You can add different connections so that you can download the files from different FTPs, each in a different folder on your computer.
- Click the Add new connection button in the main window.
- In the new window, enter the username and password you received from CodaBox.
- Click the folder icon to choose where you want to download the files.
- If you want to, you can name the connection via the optional field 'Connection name'.
- Click Confirm. The saved connection will appear in the main window.
Test the connection
![Test connection icon](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/3010164132892/original/j2yep1D_4g_sdmNKr4ubDt8DotCUVJ6E8Q.png?1714399774)
![Test SyncTool connection](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/3010164133971/original/ir5Bf_mSaimto7wqt91aoI9RwQTYuXIDhw.png?1714400031)
When the connection is successful:
- The Test connection icon changes to a green V checkmark for 5 seconds
- The date and time of the last successful connection is shown under 'More info'
![Succesful connection SyncTool](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/3010164517097/original/CtiOyEOhDo3q6VociVvJgbsTB9_6O7pxfg.png?1714721509)
When the connection has failed:
- The Test connection icon changes to a red ! exclamation mark for 5 seconds
- A pop-up appears with the reason of failure
Below you can find a list of the most common error messages and their solution |
Edit a connection
In case you made a mistake entering the details, or you want to change the destination folder for the downloads, you can click the Edit connection icon (next to the connection you want to change).
A window will appear with the data already entered, so that you can easily adjust it. When you're done, click Confirm.
Delete a connection
![Delete connection icon](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/3010164207935/original/rhdGYdtNXaKhLJJ_NFxYblEd1nS3mMwHOw.png?1714469349)
![Delete a SyncTool connection](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/3010164214981/original/qXfsST1ybO0nyVrAS5iv9Z1mCupQzr5HXA.png?1714471280)
ATTENTION! The files you already downloaded locally will not be deleted if you remove the connection in the CodaBox SyncTool. If you also want to remove them, you will have to do it manually on your computer |
Download files
Once the connection is established, the CodaBox SyncTool will check every 2 hours if new files are available, and also download them in the specified folder.
You can also check and download files at any time, if they are available on the server. Click the Download files icon.
Browse the download folder
![Browse downloads icon](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/3010164208309/original/VVRmSkvROBqajlXSZMdleTbAhBo61uCbPw.png?1714469454)
![Browse the downloaded files](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/3010164215971/original/7_aFO4Bt9B7o5FEDCR-tvhet_wdbeGywpg.png?1714471627)
More info about file delivery in our article 'Where are the CodaBox files delivered via FTP?'
MOST COMMON ERROR MESSAGES |
If an error occurs, you will see a window with the description of the error. In this chapter you can find an overview of the most common errors and what you can do about them.
I can't connect
![Login error SyncTool](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/3010164217325/original/HDJEAroku9Y8v61sBSIKJnbo6dJiWet2GA.png?1714472023)
- Login or password incorrect
Use the login and password that you received from CodaBox. - Firewall problems
If you are using a correct login and password, but still fail to connect to the CodaBox server, there could be several other reasons. Therefore, always check with your IT department first: it may be that the problem lies with the firewall you are using. They can easily solve this for you.
My files are not downloaded
![Download error SyncTool](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/3010164218197/original/87U020BsIRa-Dm989arsOAZZ05cPiFPBog.png?1714472301)
- No access to the folder
You have a working connection, but the files are not coming into the folder you selected. Perhaps you do not have permission to write files to that folder. Check with your IT department, they can solve this problem for you. - Not enough space
You may not have enough storage space on the disk where the folder is located. In this case you will have to free up space by deleting or moving other files.
Other error messages
![Show logs SyncTool](https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/3010164272463/original/OXTjWcfBvr_h7xAMwWgBKKQYKy-JRy4aTg.png?1714489267)
![]() | Issue not solved? Please contact Helpdesk, we will be happy to assist you! |