Request CARO & troubleshooting

1. Go to MyCodabox > Mandates & Services > CARO.
2. For the company for which you wish to request CARO, click Manage in the 'Actions' column. 
3. Click New CARO request at the top right in the next screen.
4. In the New CARO request screen, first select the supported CARO bank.
   Based on your selection, you will either need to enter a telephone number (see step 6a) or the IBAN linked to the credit card (see step 6b).
   
5. Enter the Client Reference and the cardholder's  email address.
6. Depending on the selected bank, you will be required to enter either of the following details: 
   1. the cardholder's mobile phone number.
      
   2. the IBAN that is linked to the credit card - only if KBC or CBC is selected.
      
7. Once the form has been completed, click the button New CARO request.
   The CARO request is confirmed with the message: 'The invitation was successfully sent' and the activation status is now 'Invitation Sent'.

The information entered in the form above is verified by a data entry check.

An error message is displayed if the information is not correct.

The * indicates mandatory fields. Move the cursor over the i to access more information.

• An invitation email containing:
  • For KBC/CBC: instructions to activate CARO in the respective KBC apps
  • For other banks: an activation link to activate the CARO service  

• A few reminder emails (if necessary 3 times, every 2 weeks) with the same activation link

★ Is it a new card? If so, the credit card must first be used in a Bancontact terminal or in a shop terminal (not contactless). CARO cannot be activated for a new unused credit card. 

In MyCodabox, you can follow up on the order status:

1. Go to Mandates & Services > CARO.
2. Click Manage in the rightmost column to see the orders for a company.
3. View the status of your CARO request(s) in the column 'State'.
   Move your cursor over the info icon for more information.
   

✦✧✦Speed up the activation via MyCodabox!✦✧✦ Via MyCodabox, you can instantly do the activation (if you are the cardholder) or prompt the cardholder yourself: Are you the cardholder or is the cardholder present at your office? ➟ Click Start activation. To authorize immediately, the cardholder needs his mobile phone, the credit card, bank card reader and a recent credit card statement. Do you want to contact the cardholder yourself? ➟ Click the copy icon (copy activation link). Paste the link into an email and explain to the cardholder why this activation is necessary. In the case of KBC/CBC, click How to activate. You'll see the page with instructions: you can email it yourself to the cardholder.

An automatic check prevents the use of an invalid client reference. But perhaps you used the client reference of the wrong credit card?

➟ Cancel the CARO request, and then make a new CARO request for the right company, with the right client reference:

1. Go to Mandates & Services > CARO.
2. Click Manage in the rightmost column for the request you wish to cancel.
3. Click actions for the client reference in question and choose Cancel CARO.
4. Then click New CARO request and enter the correct details (see above).

Note: The Client Reference field is a non-editable field.
If you want to edit this information, in the CARO order screen, click Cancel CARO for the concerned client reference and then make a new CARO request with the new client reference.