You can now receive the digital credit card statements for your company/ies! That's the Codabox CARO service.
Is CARO available for your company and your credit card? Read more about it here.
The request is done via MyCodabox. First, gather the necessary details.
What do you need?
- The client reference: it is shown on the credit card statement (billing statement).
It is a 10-digit number starting with 6 or 7.
Email address of the cardholder
IBAN linked to the card (only for KBC/CBC).
★ Once the activation is completed, the cardholder's contact details are securely deleted from our database. They are not used for any other communications.
Requesting CARO via MyCodabox [demo]
- Open the company's CARO tab.
- Click New CARO request at the top right.
- First select the supported CARO bank.
Based on your selection, you will see 3 or 4 fields.
- Enter the Client Reference and check the cardholder's details.
For a KBC/CBC customer, also enter the IBAN that is linked to the credit card.
- Click the button New CARO request.
The CARO request is confirmed, the status is now 'Invitation Sent'. - Are you the cardholder? On the CARO tab, click Start activation or How to activate and follow the steps.
The information entered in the form above is verified by a data entry check.
You'll see an error message if the information is not correct.
The * indicates mandatory fields. Move the cursor over the i to access more information.
Have a look at our short demo! (Click in the top right corner to enlarge)
Consent from the cardholder = activation of the service
- An invitation email containing:
- For KBC/CBC: instructions to activate CARO in the respective KBC/CBC apps
- For other banks: an activation link to activate the CARO service
- Thereafter up to 3 weekly reminder emails with the same activation link
★ Is it a new card? If so, the credit card must first be used in a Bancontact terminal or in a shop terminal (not contactless). CARO cannot be activated for a new unused credit card.
In MyCodabox, you can follow up on the request status:
- Go to MyCodabox > Mandates & Services > CARO > find the company.
- Click Manage in the Action column to see the requests for a company.
- View the State of your CARO requests: you will see, among other things, the date the state changed or when the invitation was sent. Move your cursor over the state for more info. If the status is active, you'll see a tooltip next to the bank's name, that indicates the day of the month on which this bank shares files.
✦✧✦Speed up the activation via MyCodabox!✦✧✦ Via MyCodabox, you can instantly do the activation (if you are the cardholder) or prompt the cardholder yourself: 
In the case of KBC/CBC, click How to activate. You'll see the page with instructions: you can email it yourself to the cardholder.  |
Once the service is activated, the credit card statements are available every month (if there were transactions).
More info: delivery & download of CARO files
Troubleshooting |
Can I still change the client reference if the invitation has already been sent?
An automatic check prevents the use of an invalid client reference. But perhaps you used the client reference of the wrong credit card?
➟ Cancel the CARO request, and then make a new CARO request for the right company, with the right client reference:
- Go to Mandates & Services > CARO.
- Click Manage in the rightmost column for the request you wish to cancel.
- Click actions for the client reference in question and choose Cancel CARO.
- Then click New CARO request and enter the correct details (see above).
Can I change the bank or contact details of the cardholder if the invitation has already been sent?
- Go to Mandates & Services > CARO.
- Click Manage in the rightmost column for the request you wish to correct.
- Click actions for the client reference in question and choose Edit & resend.
- Correct the information and click Send invitation.
Note: The Client Reference field is a non-editable field.
If you want to edit this information, in the CARO request screen, click Cancel CARO for the concerned client reference and then make a new CARO request with the new client reference.
Error message during activation?
Is the cardholder receiving an error message during activation?
➜ The cardholder can check the following:
| Check | Solution |
| Did you use the right card? | Check on the statement whether the card number matches the client reference for which the accountant requested CARO. |
| Did you enter the correct details? (card number, name, expiry date, verification code) | Check the details (on the card) and try again. |
| Is it a credit card? | CARO is not possible for debit cards. ➜ Does it say 'Debit' on the card? Then it is not a credit card. ➜ Does it say 'date of debit' on the statement? Then it is not a credit card. |
| Is it a new card that hasn't been used yet? | Activate the new card through a first transaction with PIN code: cash withdrawal, payment with PIN (not online) or PIN-change. If this doesn't work, it is probably an old or blocked card. Check with the bank. |
| Is the card no longer valid? | You probably already received a new card from the bank and must activate it through a first transaction with PIN code: cash withdrawal, payment with PIN (not online) or PIN-change. |
Is the card blocked by the bank or did you (temporarily) block the card via the app? | Check this. Unblocking can be done via the bank or via the banking app. Activating the card in the bank's systems may take a few minutes. If afterwards, the CARO activation doesn't work immediately, we recommend you wait and try again later. (For this consent, we require a transaction of €0) |
| Does the card not allow online transactions? | Check this and contact your bank. (For this consent, we require a transaction of €0) |
Note: the above troubleshooting does not apply to KBC/CBC accounts: see these instructions.
Still not working? Open the CARO tab in MyCodabox and check the status message.
 | Can't find what you need? Contact helpdesk@codabox.com. |
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