Who can benefit from the CARO Service?
Any company in MyCodaBox for which there is already a CODA mandate with a bank that is a CARO partner of CodaBox.
Which banks?
Currently Argenta, Bank Van Breda, BNP Paribas Fortis, Crelan (AXA), Fintro (BNP Paribas Group) and KBC/CBC.
Other banks will soon be added to the list. Stay informed by visiting www.CodaBox.com or via updates on this article.
Is there a list of companies that are eligible for CARO?
Yes, this list is available in MyCodaBox > Mandates & Services > CARO.
The list contains the eligible clients as well as companies for whom the CARO service has already been requested or activated. The information displayed is :
- Company code
- Company name
- Available banks
- Status of the service/request
- Actions: available via the button Manage
What is the status of the service/request?
See our article CARO: the different registration statuses
How can I tell if CARO is already active for my client?
- Go to Mandates & Services > CARO and find the company.
- Click Manage.
You'll see the 'status' per Client Reference.
Move your cursor over the info icon for more information.
CARO has been activated, when will the statements be available to my Office?
Statements are delivered once a month (if there have been transactions), the exact date depends on the credit card period of the bank, the date on which the periods are closed is different for the banks.
If you have chosen :
- Delivery via FTP: the documents will be visible in the CARO folder for each company.
- Delivery via MyCodaBox: the documents are available by clicking on the Download button in the CARO tab on the company details page.
CARO is active for my client but I don't receive their statements, what's going on?
- It is possible that your client did not use their credit card during the previous credit card period. In this case, CodaBox will not receive credit card statements from the bank.
- Find here information on your delivery mode : Delivery method for CARO files
Download credit card statements via MyCodaBox in the folder of my choice?
When you click on Download, the statements are downloaded in the folder that is configured in the Settings of your Browser (Chrome, Edge, Firefox, ...) to change the destination folder, please consult the documentation provided by your Browser or our article Change the credit card statements download location.
Is an already downloaded CARO statement still available for further download?
Yes, the name of the downloaded .zip file is adapted in this case:
The credit card statements remain available on MyCodaBox for a period of 24 months.
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