CodaBox: There is a issue with my client's mandate : Support for CodaBox

In MyCodaBox, the status of the mandate is 'Problem'

Why this status? → One of the steps in the activation process did not run correctly. A short description is always displayed below the status 'Problem' :

Types of possible problems and solutions

Read more about the actions to take in our FAQ articles

The mandate has been sent to the client for signature but its status has changed from 'Available Online' or 'Sent client' to:

'Problem' +

Cannot be processed. Documents not properly signed - Provide us with the properly signed mandate.

The mandate has been sent to the bank but its status has changed from 'Bank procedure' to:

'Problem' +

Cannot be processed. Signature does not match with the administration documents at the bank. Verify this with your customer, adjust the data and provide us with the properly signed mandate.
Cannot be processed. Missing or incorrect customer data: check name, company number and account number(s).
Cannot be processed. Insufficient customer data known at the bank. Waiting for customer feedback.

Mandate status is 'Problem' in MyCodaBox Print

In MyCodaBox, the status of the mandate is 'Problem'

Types of possible problems and solutions

The mandate has been sent to the bank but its status has changed from 'Bank procedure' to:

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