In MyCodaBox, the status of the mandate is 'Problem'


Why this status? 

→ One of the steps in the activation process did not run correctly. A short description is always displayed below the status 'Problem' :


Types of possible problems and solutions


THE MANDATE HAS BEEN SENT TO THE CLIENT FOR SIGNATURE

But its status has changed from 'Available Online' or 'Sent client' to 'Problem' +


Cannot be processed. Documents not properly signed - Provide us with the properly signed mandate

Why this status?

The client or the accountant has returned the mandate to CodaBox, but a page or the signature was missing. A paper document must always be signed manually (not with an electronic signature).


Which action should you take?

→ Send the documents back fully completed and signed

Can not be processed. Your client has rejected to sign the documents with the following reason
Why this status?

The client has rejected to sign his mandate via SignHere. He clicked on 'Reject' and explained his reject in a message that appears in this window.

Note: Only applies to Argenta clients (signing via SignHere)


Which action should you take?
→ Contact helpdesk@codabox.com

THE MANDATE HAS BEEN SENT TO THE BANK

But its status has changed from 'Bank procedure' to 'Problem' + one of the following descriptions


Cannot be processed. Signature does not match with the administration documents at the bank. Verify this with your client, adjust the data and provide us with the properly signed mandate

Why this status? 

The mandate may show this status for one of the following reasons:

  • A 2nd signature is required from XX
  • The person who signed is not authorized
  • The power of attorney must be signed by: X


Which action should you take?

→ Check with your client who is the authorized representative for the account(s), adjust the data in MyCodaBox and send us the correctly signed document. Only a new mandate with a new signature date can be accepted by CodaBox


Cannot be processed. Missing or incorrect c data: check name, company number and account number(s)

Why this status?  

The bank cannot accept your client's mandate. 

The bank has informed us that the client data on the mandate is incomplete or contains incorrect information. This incorrect information can be :

  • The company name does not match
  • The account is not known / linked to the client
  • The client's company number is missing


Which action should you take? 

→  Check your client's data via MyCodaBox and adjust them to provide us with the correctly signed document. 

Only a new mandate with a new signature date can be accepted by CodaBox


Cannot be processed. Insufficient client data known at the bank. Waiting for customer feedback

Why this status?

Activation of the CODA mandate is not possible - The data of this client is not up to date at the bank


Which action should you take?  

The bank does not wish to accept your client's mandate at this time. 

We have been informed by the bank that they do not have sufficient information about this client or that there is a general problem with the client's bank file. 

→  Please ask your client to visit his banking agency personally