In MyCodaBox, the status of the mandate is 'Problem'

Why this status? → One of the steps in the activation process did not run correctly. A short description is always displayed below the status 'Problem' :mandate status is problem in mycodabox


Types of possible problems and solutions

Read more about the actions to take in our FAQ articles


The mandate has been sent to the client for signature but its status has changed from 'Available Online' or 'Sent client' to:



'Problem' +



The mandate has been sent to the bank but its status has changed from 'Bank procedure' to:



'Problem' +