Are some CODA files missing or did you not yet receive CODA for your client? 


Consider the following checks you can make before contacting our Support
  • Are you NO LONGER receiving CODA for an existing client?
    Please check the status of the bank account in MyCodabox. If the status is 'CODA is provided', check with your client to see if there were any transactions on the account after the last CODA was received.
  • Are you NO LONGER receiving CODA for an existing client?

    Please check the status of the bank account in MyCodabox. If the status is 'CODA is provided', check with your client to see if there were any transactions on the account after the last CODA was received.
  • CODA delivery is interrupted? 
    You still receive CODA, but intermediate files are missing. Request a resend of the CODA via MyCodaBox. In case CodaBox does not have the missing CODA, we will inform you after your request.
  • Not yet receiving CODA for your client?
You have ordered CODA for a client via MyCodaBox but you don't receive his CODA yet. To understand the cause of this delay and the possible actions to take, it is necessary to check the mandate and bank Account details via MyCodaBox . In this article you will learn how to interpret the mandate and bank Account statuses.

The description of the statuses is available in these two articles:  CODA mandates - the different states ? and Bank account - the different states?
  • The MANDATE state is 'Sent to client'?
    You do not receive CODA for any bank account linked to this mandate because the mandate signed by your client has not yet reached us. In this case, please have a look at our video below.
  • The MANDATE has another state? 
    Please read all the information available in the articles about the mandate states and bank account states, it is possible that some actions from your side are still required.


Or watch our 'MyCodaBox Academy' video


With our video we answer your questions in a matter of minutes! Interested in more video tutorials?

☛  Subscribe to our Youtube Channel 'MyCodaBox Academy' (NL) (FR)

Note: The video isn't available in English but you can have a look at the FR and NL video below