Support for CodaBox

CodaBox can only retrieve Account statements (CODA) and/or Credit Card statements (CARO) for your KBC/CBC account and share them with your accountant if you...

Register the mandate via MyCodaBox You add KBC/CBC accounts to a new or existing client CodaBox sends 2 documents to your client (if CodaBox manages the m...

To allow CodaBox to retrieve your client's CODA for a KBC/CBC account, your client must perform an action in his/her bank application to create the link...

The status of a mandate is available via MyCodaBox - MANDATES SERVICES - CODA - Manage Note: The same mandate status can have several meanings, depending o...

Which documents does your client need to sign?  CodaBox needs 2 documents completed and signed by your client, to be authorized to provide the CODA service:...

Before archiving a mandate, please note that archiving a mandate: does not stop the VOILA and SODA services, stops the CARO service, if the archived mand...

Conditions? To sign digitally via CodaBox-sign or Twikey, in MyCodaBox, the mandate must have a status 'In Preparation', 'Awaiting signature&...

The status of a bank account is available via MyCodaBox > MANDATES & SERVICES > CODA - Manage  Overview of the possible states of a bank accou...

If you request a number of accounts from the same bank at your startup in MyCodaBox, or at a later time, those accounts will be grouped under one mandate. Y...

Are some CODA files missing or did you not yet receive CODA for your client?  Consider the following checks you can make before contacting our Support ...