As soon as the mandate of your client is activated, you can request CODA from the past via MyCodaBox.

How?

Go To MyCodaBox > CLIENTS > Client List > Search your client > In the client's details, go to tab CODA > click on Redeliver CODA

For which period? 

The CODA availability period is clearly indicated. Select this period or another date within this date range

Note:

We show the date of the first and the last available CODA coda file. If there has been an interruption in the CODA delivery during this period, you cannot see this.


Do you choose the 'Advanced (per bank account)' option? Select the account(s). The period of availability of CODAs by bank account is clearly indicated. Select this period or another date within this date range

Once you have made your selection, click on Redeliver CODA.

➞ You will receive your CODA file via your daily delivery method.


Which CODA can you request?

We can only deliver CODA that we have received from the bank

  • If it is a new client who has never activated CODA before: we cannot deliver CODA files from the past.
  • If it is a client who has/had a CODA mandate via your office or via a previous accountant: we can deliver CODA retroactively from the date on which the mandate was activated (and with a maximum of 2 years back i the past).
This procedure is also available in a short free video 
On this page you can watch a short video tutorial  'Request the resend of missing CODA files'. Be sure to check out our other free video tutorials, which walk you step-by-step through MyCodaBox with concrete examples.