Resending CODA is THE most frequent request to our Support.


Why request CODA the via MyCodaBox?

  • CODA resend requests, received via e-mail by our Support are often incomplete and unclear: without the client's name, the bank account number and the periods, they cannot be processed on time.
  • Our Support team needs structured requests to handle.


How?

Go To MyCodaBox > Search your client > Go to tab 'CODA' > click on 'Redeliver CODA'


Which CODAs can you request?

As soon as the mandate of your client is activated, you can request CODA from the past via MyCodaBox. 

Please note that we can only deliver CODA that we have received from the bank

  • If it is a new client who has never activated  CODA before: we cannot deliver CODA files from the past.
  • If it is a client who has/had a CODA mandate via your office or via a previous accountant: we can deliver CODA retroactively from the date on which the mandate was activated (and with a maximum of 2 years back i the past).


For which period?

You can make a basic selection for all active bank accounts of a client:

  • For a certain period (between date X and date Y)
  • For CODA that goes back up to two years in the past
request coda resend via mycodabox


You can make a more advanced selection for specific active bank accounts:

  • For a certain period (between date X and date Y)
  • For certain CODA numbers
  • For CODA that goes back up to two years in the past
options for resending coda via mycodabox


Once you have made your selection, click on Redeliver CODA



 Our support service receives your request and the requested CODA will be delivered within 3 working days via your daily CODA delivery