Specific information per bank

Argenta provides a new CODA number every day. CODA files are not created on days with no transactions. However, the numbering continues day by day following the calendar, so it may "jump" from one day to the other in the report if there were no transactions. Therefore, at the end of the year you will receive CODA number 365.

If you have problems processing your files for this reason, we recommend you to contact the support service of your software package. They can possibly adjust certain parameters to ensure your booking is successful. Do you have any additional questions? Please contact helpdesk@codabox.com

AXA delivers the CODA files according to the frequency defined in the client's bank file. If the client receives their paper statements once a month, they will also receive CODA once a month.

If a mandate has been confirmed by AXA, but we are not yet providing CODA, the periodicity is probably set to monthly. Please refer the client to their banking agency, where they can have the periodicity adjusted.

Good to know: 

Beobank can’t deliver CODA for other currencies. Only for EUR.

When consulting a CODA statement of a BNP Paribas Fortis account, you notice that the net amount shown in the statement does not correspond to the gross amount minus the fees (commission).

Why this difference?

➞ The VAT applied to the fees is not mentioned by BNP Paribas Fortis in their CODA files

Example of a BNP Paribas Fortis transaction:

Transaction: net amount = 376,23€

Detail: gross amount = 377€

Detail: fees = 0,64€

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Net amount = 376,23€ +  0,64€ = 376,87€ Gross amount
Fees = 0,64 € + VAT 21% = 0,77 €
Net amount = 376,23€ +  0,77€ = 377€ Gross amount 

CODA costs:

BNP Paribas Fortis charges a monthly fee for the creation of Coda files (if not included in the client's banking package), regardless of the channel via which CODA is delivered.

If you want to stop the CODA created on the account after registering a CodaBox mandate, and stop the additional monthly fees charged by BNP Paribas Fortis, follow the BNP Paribas Fortis costs / Stop CODA procedure.

• If no paper or electronic account statements are generated for the bank account concerned (from the branch to the end client). 
• If the bank account holder does not have a myCrelan subscription.

In this case, and according to banking standards, the bank is allowed to include "000" as a numbering in the CODA files.

To solve this issue, the end client is invited to visit his bank branch to request the creation of his myCrelan subscription and the activation of the account statements which will then be sent daily in an electronic version to his online subscription.

You receive CODAs from Crelan bank with a repetitive numbering and you cannot import them into your accounting software? See this article on the Crelan website: NL or FR.

• Your office orders the KBC/CBC mandate 
  The steps to order the mandate, the client actions and the status follow-up are available in Mandate procedure for KBC/CBC.

• Your client creates the link between CodaBox and the bank and signs the CodaBox mandate 

  The procedure to communicate to your client is available in our article KBC/CBC CODA activation.
  Your office does not receive CODA for this client? Check via the Dashboard if your client has activated CODA in his banking app.

Good to know: 

To activate CODA, your client must have an OFP (online@vdk for Professionals) subscription with vdk bank. This is offered by vdk bank for entrepreneurs and businesses to perform online banking transactions.

Ask your client to contact their vdk branch or contact center, for a free OFP subscription. Once the bank has linked the vdk bank card to the OFP subscription, you can order CODA for the account through MyCodaBox. 

Good to know: 

Viva no longer issues CODA for Belgian IBAN.

• Already existing mandates with Belgian IBAN have been archived in MyCodaBox and replaced by new mandates with the Greek IBAN.
• To activate CODA for a new mandate, the account holder must first request a Greek IBAN identifier in his/her Viva account. With that IBAN, you can order a CODA mandate in MyCodaBox.  

Note:

On the customer's digital statement, there is a mention of IBAN GR 7270 100000000 428060732427. 

It is often mistakenly thought that this refers to the customer's new IBAN number, but this IBAN is proprietary to the bank itself. The account holder must first request a Greek IBAN identifier in his/her Viva account. With that IBAN, you can order a CODA mandate in MyCodaBox.