Support for CodaBox

• Your office orders the KBC/CBC mandate 
  The steps to order the mandate, the client actions and the status follow-up are available in Mandate procedure for KBC/CBC

• Your client creates the link between CodaBox and his bank and signs the teletransmission mandate 

  The procedure to communicate to your client is available in our article KBC/CBC CODA activation.
  Your office does not receive CODA for this client? Check if your client has activated CODA in his banking app.

Digital mandates only: 

Belfius mandates can now only be signed digitally.

A logical change that will considerably reduce paperwork, for you and your clients. 

What's more, it will also enable us to activate our CODA service faster.

Digital signing with Twikey is easy and secure!

Quick summary:

• Your Belfius clients receive a Twikey link by e-mail and sign online in a few clicks (if CodaBox takes care of the mandate management for your office).
• You can no longer download Belfius mandates in pdf format from MyCodaBox but you can send the Twikey link to your client

When consulting a CODA statement of a BNP Paribas Fortis account, you notice that the net amount shown in the statement does not correspond to the gross amount minus the fees (commission).

Why this difference?

➞ The VAT applied to the fees is not mentioned by BNP Paribas Fortis in their CODA files

Example of a BNP Paribas Fortis transaction:

Transaction: net amount = 376,23€

Detail: gross amount = 377€

Detail: fees = 0,64€

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Net amount = 376,23€ +  0,64€ = 376,87€ Gross amount
Fees = 0,64 € + VAT 21% = 0,77 €
Net amount = 376,23€ +  0,77€ = 377€ Gross amount 

CODA costs:

BNP Paribas Fortis charges a monthly fee for the creation of Coda files (if not included in the client's banking package), regardless of the channel via which CODA is delivered.

If you want to stop the CODA created on the account after registering a CodaBox mandate and the additional monthly fees charged by BNP Paribas Fortis, follow the BNP Paribas Fortis costs / Stop CODA procedure

AXA delivers the CODA files according to the frequency defined in the client's bank dossier. If the client receives his paper statements once a month, he will also receive CODA once a month.

If a mandate has been confirmed by AXA, but we are not yet providing CODA, the periodicity is probably set to monthly. Please refer the client to his/her banking agency, where he/she can have the periodicity adjusted.

Mandates for this bank are signed via SignHere! Digital signing with SignHere is easy and secure!

CODA numbering:

Argenta provides a new CODA number every day. CODA files are not created on days with no transactions. However, the numbering remains, so it "jumps". in the report. Therefore, at the end of the year you will receive CODA number 365.

If you have problems processing your files for this reason, we recommend to contact your contact the support service of your software package. They can possibly adjust certain parameters to ensure your booking is successful. Do you have any additional questions? Please contact helpdesk@codabox.com

• If no paper or electronic account statements are generated for the bank account concerned (from the branch to the end client) 
• If the bank account holder does not have a myCrelan subscription.

In this case, and according to banking standards, the bank is allowed to include "000" as a numbering in the CODA files.

To solve this issue, the end client is invited to visit his bank branch to request the creation of his myCrelan subscription and the activation of the account statements which will then be sent daily in an electronic version to his online subscription.

You receive CODAs from CRELAN bank with a repetitive numbering and you cannot import them into your accounting software?

➞ This is caused by the fact that the client's paper statements are generated on a non-daily basis.

The same number is used for the paper statements for a specific period (week, month). 

However, CODA files are delivered daily and therefore have the same number as the paper statement.

The periodicity of paper statements is not managed by CodaBox, as it concerns a contract between the client and his/her bank.

There are two solutions:

1. If you have issues processing the files in your accounting software, please contact your software provider.
   Most of the accounting software are able to handle this issue.
2. Ask your client to change the periodicity of the creation of his/her paper statements so they have a new number every day. This request can be made directly through his/her banking agency. The agency must then request the change themselves with the head office via: electronicbanking@crelan.be.

   Please note that your client may be charged for this change.

Good to know: 

CodaBox does not deliver CODA for bank accounts with a BIC CODE PCHQBEBB.
PCHQBEBB is used for the Bpost part of Bpost Bank