|SignHere and Twikey are two platforms through which mandates can be signed digitally, via different methods.|
Via MyCodaBox, we offer you the possibility to generate a SignHere or Twikey link to send it by e-mail to your client or to allow him/her to sign his mandate directly, when present at your office.
Steps for digital signature
Depending on the choice you made during the Registration procedure of your Accounting Office at CodaBox, we will or will not contact your client for the signature of the mandates.
- CodaBox manages your mandates and you have communicated us the e-mail of your client?
We send an invitation via e-mail to sign the mandates digitally. The invitation is automatically sent by our internal system.
- You have chosen to manage your client's mandates yourself?
The status of the mandate is 'Available Online' in MyCodaBox. We do not contact your client.
SignHere : The mandate status is 'problem' in MyCodaBox + client message
Twikey : Digital signature of mandates on MAC or PC?
The CODA mandate cannot be sent to your client because an e-mail address is missing
CodaBox sends the mandates via e-mail to your client (if CodaBox takes care of the mandate management).
If your client's e-mail address is not known to CodaBox, the mandate will remain in 'In Preparation' status.
Go to MyCodaBox and look for the mandates in status 'In Preparation' via list of CODA mandates.
Check the mandates that have a 'State date' older than 2 days.
Open the client by clicking on the client code and enter the e-mail address of your client:
The signing process of the mandate with eID does not happen as expected
Before starting the process of electronic signature of the mandate, the user must verify that he/she has the necessary elements and meets to following requirements:
- User has the power of attorney on the bank accounts
- The signatory's identity card
- An eID or bank card reader Belgium eID (capable of reading eID)
- An up-to-date browser (Chrome, Firefox, Internet Explorer)
- Some banks allow the signature with the bank card. In this case the user is informed during the signing procedure
Note: To use this feature, depending on the type of browser used, it is necessary to install one or more plug-ins, including the eID Plugin for Firefox, Safari, Chrome and Internet Explorer. Compatible browsers, procedures and troubleshooting are available on the eID Belgium website
The Twikey site mentions that the link is invalid?
Try again, using the Private mode of your browser
Does the process fail after following the procedure and after installing the necessary plug-ins?
Consult the support document Signing with eID: most common problems
You have read our troubleshooting section but still have questions about the digital signature?
Contact our support via email@example.com
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