CARO information toolkit
Before you invite your clients, it is important to understand and go through the following information:
- Our video describes the steps how to activate CARO for your client and gives you an overview of the complete activation process: How to activate CARO in 5 simple steps
- In our article Order the CARO Service you will find more details on how the CARO service actually works.
We prepared 2 e-mail templates you can use to inform the concerned parties :
You can find the templates in the respective Word files below. Please feel free to use and adapt them to your needs.
- 'I inform my client'
With this template you can inform and invite your clients to activate the CARO service.
- ‘I inform the cardholder’
If you received the cardholders' contact details from your contact person, we advise you to send them this template. With this e-mail, credit card holders are informed to expect an activation e-mail upon which they have to take action. This way they are also reassured that it does not concern a phishing attempt. Informing the cardholders about the progress of the activation will have a positive effect on the activations.
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