REGISTER THE MANDATE VIA MYCODABOX


THE CLIENT PERFORMS TWO ACTIONS

⇨ BOTH actions are necessary for CodaBox to provide you with the CODA!


FOLLOW-UP OF THE MANDATE STATUS IN MYCODABOX

Via MyCodaBox, you can follow up on the actions your client still has to perform


MANDATE STATUSBANK ACCOUNT STATUSACTION FROM YOUR CLIENT
Sent To Client/Available onlinePending signed mandate1+2
Sent To Client/Available onlinePending signed mandate - bank activation already completed1
BankprocedurePending activation by client2
BankprocedureBank activation completed - pending first CODA file/
ActivePending activation by client2
ActiveBank activation completed - pending first CODA file/
ActiveCODA is provided/


CONFUSION ON YOUR OR YOUR CLIENT'S SIDE?

It happens regularly that a client is convinced that he made the link in his online banking application, but that it is not the case and you do not receive his Coda.


The status in MyCodaBox is delayed by 2 days. If MyCodaBox still shows 'Pending activation by client', then the client has not linked the account to CodaBox, here are the possible causes:

  • You have registered other accounts at CodaBox than the ones your client has activated in his banking application. Check this with your client. If necessary, register the correct accounts in MyCodaBox (attention: the client must always perform action 1).
  • The client has linked the account with another third party
  • The client has activated CODA for himself

For the last two reasons, refer your client to the procedure: it is important that the client chooses 'CodaBox' in his online banking application.



Remark:

The procedure for activating KBC/CBC CODA and the details on the status of the Mandates and Accounts are described in our related articles