Register the mandate via MyCodaBox


The client performs two actions

⇨ BOTH actions are necessary for CodaBox to provide you with the CODA!


Follow-up of the mandate status in MyCodaBox

Via MyCodaBox, you can follow up on the actions your client still has to perform


MANDATE STATUSBANK ACCOUNT STATUSACTION FROM YOUR CLIENT
Sent To Client/Available onlinePending signed mandate1+2
Sent To Client/Available onlinePending signed mandate - bank activation already completed1
BankprocedurePending activation by client2
BankprocedureBank activation completed - pending first CODA file/
ActivePending activation by client2
ActiveBank activation completed - pending first CODA file/
ActiveCODA is provided/


Linking KBC/CBC account with CodaBox: Troubleshooting!


The status in MyCodaBox is delayed by 2 days. If MyCodaBox still shows 'Pending activation by client', then here are the possible causes:

  • You have registered other accounts at CodaBox than the ones your client has activated in his banking application. Check this with your client. If necessary, register the correct accounts in MyCodaBox (attention: the client must always perform action 1).
  • The client has linked the account with another third party
  • The client has activated CODA for himself
  • The client has forgotten to make the link


For the last 3 reasons, refer your client to the KBC/CBC CODA activation procedure: it is important that the client chooses 'CodaBox' in his online banking application.


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