The status of a bank account is available via MyCodabox > Mandates & Services > CODA - Manage 


Overview of the possible states of a bank account: 

BANK ACCOUNT STATUSMEANING
Pending signed mandateCodabox has not yet received the signed mandate.
Pending signed mandate - already activated by bank/account holder


Codabox is waiting for the signed Codabox mandate.

This status is used when 

It concerns a KBC/CBC account - the cardholder has already followed the procedure to activate CODA

or if it concerns

A company for whom Codabox already receives CODA (request via the previous accountant).

CODA delivery stopped by account holder

This status is used when 

It concerns a KBC/CBC account: the account holder has cancelled the link via the KBC/CBC banking app. You will only receive CODA again once the account holder follows these instructions to recreate the link.

Bank mandate stopped by bank

The concerned account has been cancelled by the bank.

Waiting for activation by account holderThis status is used when
It concerns a KBC/CBC account: everything is in place at the signature level, the cardholder still needs to activate CODA via KBC/CBC Mobile, Touch or Business Dashboard.
Waiting for activation by the bank

The bank did not activate the account. The delay on the bank's side is bank-specific. Please note that activation takes 1-4 weeks for banks that work with paper mandates (in comparison to banks that work via Twikey).

Note: 
If there is no movement on the concerned account, for certain banks, this status will remain unchanged even if the bank has already done the activation.

Waiting for first CODA file - the bank will send CODA files as soon as there are transactions
The account is activated by the bank but there are no CODA files for this account yet.
CODA available - pending delivery setup

We receive CODA files for this account, but your delivery method is not yet defined. Codabox will contact you to set up the delivery.

CODA is provided

You receive CODA for this account.
Activated by bank/account holder - no banking transactions since 18 months
No transactions means no CODA.
Archived

The account has been archived. Codabox will no longer process the account. If the account was active, you will no longer receive CODA files.

No bank account state - view CODA mandate state
See our article Mandate status is 'Problem'.


Bank account status in detail:

Account status in MyCodabox

The Status of a bank account, available in MyCodabox, shows you the progress of this bank account in the integration process and what action(s) the accountant or the client should take.


Where applicable, you can also see why you're not receiving CODA files for certain accounts.


Important:

A current account displayed in green is charged.

An account displayed in black is not charged.

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