This article contains information for accounting offices.
★ There is a different page for Codabox Business customers (enterprise/corporation/non-profit).


The combination of your monthly invoices and your monthly report(s) provides you with useful information.

Among other things, you can check:

  • For how many accounts you're paying for CODA (per client)
  • On which accounts there have been no transactions for a long time (and thus no CODA files)
  • How many mandates were activated in the month in question
  • ...


As part of Wolters Kluwer's acquisition of Codabox (formerly under Isabel Group), billing for Codabox services is done through Wolters Kluwer since May 2025. More information.


YOUR INVOICE


How do I receive my invoices?
Your invoices for the Codabox services are sent in PDF format by e-mail, by another electronic channel of your choice, or as e-invoices via Peppol of course.


The sender of your invoice can be:


➪ It is possible that you will receive an invoice from Wolters Kluwer and from a partner (for example if you use multiple accounting softwares, of which at least 1 is via a partner).


Which costs are listed on my invoices?
Monthly billing by Wolters Kluwer is split up into:
  • 1 invoice for the monthly recurring costs (e.g. current accounts) and 
  • 1 invoice for the one-time fees (e.g. activated mandates).

If you work with more than one environment in MyCodabox, you will also receive a separate email with an Excel file listing the numbers per environment.


The invoice for the monthly fees indicates how many service subscriptions you have for CODA, CARO, SODA and VOILA (e.g. number of current accounts) and how much you pay in total for the deliveries of the month that has started.


The invoice for one-time fees indicates the new mandates (CODA, CARO, SODA) of the past month, for which you are now paying the activation fee.


The Excel file splits up the numbers and the costs per environment.


Please see the NL or FR version of this page for more info.


How is the price calculation done? Find out more.


How do I relate the invoices to the reports?
The details of your invoice are available in the corresponding report. An invoice received this month, is linked to the reports of the previous month (note: it is possible that a reseller sends the invoice later in the month). 
For example: for an invoice received in February 2025, you'll find the details in the report titled 01/2025. 

How to understand your invoice and the correlation to the services & reports: an example of an invoice dated 1st February 2025: 
ServiceInvoicing 
CODA: Mandate - Administrative services
(one-time fee for activation)
You pay a one-time fee for the number of CODA mandates activated in the course of the previous month (January).
The list of activated mandates can be found in your 'Mandates' report titled '01/2025'.
CODA: Current account
(monthly fees for technical services)

For the number of current accounts for which CODA was active in the previous month (January), you now pay to receive the CODA files in February.
The list of these current accounts can be found in your 'Bank Accounts' report titled '01/2025'.
CODA: Savings account
(free)		No fees.
The list of these savings accounts can be found in your 'Bank Accounts' report titled '01/2025'.
CARO: Mandate - Administrative services
(one-time fee for activation)		You pay a one-time fee for the number of client references for which CARO was activated in the course of the previous month (January) and for which a first file has already been received.
Via MyCodabox, you can download an overview of the client references these activation fees apply to.
CARO: Technical services
(monthly recurring fees)		For the number of client references for which CARO was active in the previous month (January), you now pay to receive the CARO files in February.
Via MyCodabox, you can download an overview of the client references these subscription fees apply to.
SODA: Mandate - Administrative services
(one-time fee for activation)		You pay a one-time fee for the number of SODA mandates activated in the course of the previous month (January).
The list of activated mandates can be found in your 'SODA' report titled '01/2025'.
SODA: Technical services
(monthly recurring fees)		You pay a monthly fixed cost per environment (regardless of the number of companies for which SODA is active and regardless of the number of social secretariats where SODA files are retrieved) with at least one SODA.
VOILA: Purchase invoices
(monthly recurring fees)
With or without Clearfacts (more info)		For the number of enterprise numbers (companies) for which VOILA was active in the previous month (January), you now pay to receive the invoices in February.


Can I change the address the invoices are sent to?
The details that Codabox/Wolters Kluwer uses to invoice for the Codabox services can be found in MyCodabox via the blue menu bar Administration* > Organization info.
*The Administration menu is only available to Admin users in MyCodabox.


➪  Do you need to change any of the details that impact invoicing (e.g. the invoicing address)? Please contact backoffice-invoices@wolterskluwer.com.


➪  Do you receive your invoice from a Codabox partner/reseller? Contact the sender asking them to change your invoicing address.


YOUR REPORTS

The monthly reports contain the details of the Codabox services that appear on your invoice.

They are sent in PDF format to the e-mail address indicated in the Environment Info at the bottom left in your MyCodabox. 

Depending on the Codabox services you have subscribed to, you may receive several types of reports:

  • Bank accounts
  • Mandates
  • SODA


'Bank accounts' Report

This report makes a distinction between current accounts and savings accounts.

Your invoice also makes this distinction because savings accounts are delivered free of charge: for a savings account, there are no monthly recurring technical costs. 

The bank accounts report displays all bank accounts that were active in MyCodabox at the end of the month indicated (in this example in May 2021).

For example, for a June 2021 invoice showing a certain number of current accounts, this number corresponds to the number mentioned on the report titled 'Report for 05/2021'.


You'll also see how many transactions were made on the account during that month. 

In the last column, if applicable, you'll see the number of days since the last activity on the account (which means no CODA files). However, billing for CODA continues until you archive the bank account in MyCodabox, if you feel you need to.


Important :

  • At the beginning of the month, you pay in advance for that month's files.
  • The monthly fees don't apply to the first month of delivery.
  • For an archived account there is no pro rata refund of the monthly costs.
  • Codabox is not informed if a bank account is closed by the bank. Invoicing for CODA only stops when you archive the account in MyCodabox.
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'Mandates' Report

In this example, the CODA Mandate Report shows all mandates that became active in May.

For example, for a June 2021 invoice indicating a certain number of CODA mandates, this number corresponds to the number mentioned on the report titled 'Report for 05/2021'.

  • The one-time fee for activation of a mandate appears on your invoice in the month following activation.
  • If you do not receive a report for the CODA mandates, it means that no new mandate has been activated.
understand your codabox mandate report frunderstand your codabox mandate report nl


'SODA' Report

In this example, the SODA Mandates Report shows all mandates that became active in May.

For example, for a June 2021 invoice showing a certain number of SODA mandates, this number corresponds to the number reported on the report titled 'Report for 05/2021'.

The one-time fee for activation of a mandate appears on your invoice in the month following activation.

If this report indicates 0 mandates, it means that there will be no activation costs on your invoice for SODA that month. The receipt of this report means you have at least 1 active SODA mandate, you will be charged for the monthly costs related to the SODA service.

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An invoice you receive this month relates to the report(s) containing the previous month's data.

☆ Do you want to relate your invoice to the report(s)? Then check carefully that the dates correspond. For example: for an invoice received in the month of February 2024, you'll find the details in the report(s) titled 'Report for 01/2024'.



For CARO, you don't receive a monthly report, but you can download an overview of the invoice details from MyCodabox:


Download CARO mandates and invoice details from MyCodabox
  1. In MyCodabox, go to the left menu Mandates & Services > CARO. In the top right corner, click CARO invoice details.
    Download CARO invoice details
  2. Click the field Invoicing period and select the month. 
  3. Click Download.
    In the csv file you'll see the enterprise name, enterprise number, client reference, IBAN, status and the invoice details, among others.

Example:
If you choose May 2025 in MyCodabox, you will receive a csv file with the CARO mandates from the month of April. In the last column, you'll see what costs apply per mandate for the invoice you received in early May. 
In this example, your invoice received at the beginning of May is based on: 
  • the 'activation fees' (one-off administrative cost) for the CARO mandates that were activated during the month of April and for which a first file was already received
  • the 'subscription fees' (recurring monthly cost) for the client references for which the CARO service was active in April (or has just become active and for which at least one file has already been received).
For new CARO mandates, you therefore see both the 'activation fees' (for the activation of the mandate in April) and the 'subscription fees' (advance payment for the deliveries in the month of May).


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