You have not yet received any CODAs for your client or some are missing?
If it concerns a new client for whom you have ordered a mandate:→ Check the status of the mandate via MyCodaBox. It is possible that some actions still need to be taken for the mandate to be active.
If the mandate is active and you have not received CODAs since a certain date:
→ Before contacting us, check with your client whether there have been any movements on the account concerned.
If you were already receiving CODAs for this client but some statement numbers are missing and after verification :
- The status of the mandate and the bank account in MyCodaBox do not display any actions to be taken.
- There have been transactions on the account.
→ Please contact Support@codabox.com and let us know which statement numbers are missing so that we can start an investigation.