A question about mandates? 

Don't wait until you can reach us by phone or email, but consult this summary of the mandate states for which our Support team frequently receives requests:

The status of a mandate is available via MyCodabox > Mandates & services > CODA > Manage


Detailed table of all possible states

CODA MANDATE STATE
DESCRIPTION
RegisteredIf the bank is compatible with Codabox, we can process this request.
In PreparationWe are creating your mandate.
Awaiting Signature→ If Codabox manages your companies' mandates
We have sent the link to sign the mandate to the email address for this company.

→ If you manage your companies' mandates
Copy the signing link and send this to the representative of the company.
SignedThe signed documents have been received and are being checked internally. 
Bank ProcedureThe mandate has been sent to the bank to activate the CODA service.
See specific details on Bank Procedure status below this table.
ProblemThe mandate could not be processed.
See our article describing the different possible problems.
ActiveYou are receiving CODA.
ArchivedThe mandate was stopped. The reason is indicated under status in MyCodabox.


Specific details on Bank Procedure status

Bank procedure + "Delay in activation due to an issue with company’s bank data. Bank will contact the representative or the bank agency" 

(for ING)


The mandate is not yet accepted by the bank: the bank data doesn't correspond to the company information mentioned on the mandate. The bank will contact the company and indicate how to proceed.

 

Remark: if the bank hasn't contacted the company representative yet - you can ask your client to get in touch with the bank directly.


Bank procedure + "The account holder must link each bank account in their online banking app" 

(for KBC/CBC)


Check the status of each bank account, there are 3 possibilities:

  • Waiting for activation by account holder ➜ the account holder needs to make the link in the banking application 
  • Bank activation completed - pending first CODA file ➜ the account is registered for CODA (but no transactions for CODA creation yet).
  • Bank mandate stopped by account holder ➜ the account holder cancelled the link. To reactivate, they have to recreate the link in the banking application.


The bank mandate state is Active, but you aren't receiving any CODA?

Bank procedure + "Bank activation is done. The mandate will become active when receiving the first CODA file"


The mandate is accepted by the bank: The first CODA file will be generated as soon as there is a transaction on one of the bank accounts of this mandate. The status of the mandate in MyCodabox will become 'Active'.

 

Remark: Are there daily transactions (check with your client before contacting us) on one of the bank accounts, but still no CODA ? 

An internal bank error may have prevented the activation of the mandate ➜ Contact helpdesk@codabox.com 


Bank Mandate state Active

More info in our article Haven't received CODA yet or CODA stopped?


See also our article Details of Mandates/Bank accounts and possible actions
and our Related Articles