Before archiving a mandate, please note that archiving a mandate:
- does not stop the VOILA and SODA services,
- stops the CARO service, if the archived mandate is the last mandate with the bank that supports CARO.
Archiving a CODA mandate |
- Go to MyCodabox > Mandates & Services > CODA.
- Select the company and click Manage in the rightmost column.
- Go to the mandate to be archived and click actions, and then Archive.
- In the pop-up window, check the box 'I understand the consequences of this action'.
- Click Archive.
 | Does the mandate contain multiple accounts and do you only want to archive one or some of them? Use the archive icon next to the account in question. More info via these instructions. |
Archiving an ING, Belfius or BNP Paribas Fortis mandate/account: fees charged by the bank
If the account to be archived is an ING, Belfius or BNP Paribas Fortis account, after clicking on Archive, the pop-up below appears:
- Select Yes to stop CODA billing from the bank to the accountholder.
- Check 'I understand the consequences of this action'.
- Click Archive.
The cancellation of the service will be processed by the bank a few days later (timelines depending on the bank). From the following month, the charge will no longer be deducted from the account.
Note: If the accountholder still receives CODA via other channels, the bank will continue to charge the fees to the account.
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- The archived account can be ordered by following the procedure How to add a bank account for an existing company.
- The onboarding process must be restarted and the representative of the company will be asked to sign the documents again.
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