Support for CodaBox

• In MyCodaBox, Select your client - go to the CODA tab
• Locate the mandate to be archived and click the ... next to actions, and then Archive
• In the pop-up window that appears, check the box 'I understand the consequences of this action' to use the Archive button, which is clickable to archive the mandate
  
  

Your client wants to stop CODA for a BNP Paribas Fortis or Belfius mandate/account because of the CODA cost charged by the bank? 

⇨ Archive the mandate/account by choosing the correct option: 'Because of the bank costs charged to my client'. By selecting this option, the CODA billing from the bank to the company will stop

Note: If the end client still receives CODA via other channels, the costs will continue to be charged

Archiving a mandate:

• Does not stop the VOILA and SODA Services.
• Stops the CARO Service, if the archived mandate is the last mandate with the bank that supports CARO.