Go to MyCodaBox - CLIENT MANDATES & SERVICES - CODAfind your client in the CODA Mandates screen and click Manage


Select the mandate to be archived, click the ... next to action and then Archive 

The information in the pop-up that appears after clicking Archive is important.

After reading this information, check the box 'I have read and understand the above' to activate the Archive button


Note: Your client is a BNP Paribas Fortis or Belfius client who wishes to deactivate his mandate because of the CODA Service User Fees charged by the bank? 

→ Please contact us by sending an email to Support@codabox.com , We will forward the request to discontinue CODA for this company to the concerned bank. Archiving an account/mandate via your MyCodaBox platform is not sufficient to stop the bill for CODA from the bank to the company.



Important 

Archiving a mandate:

  • Does not stop the VOILA and SODA Services.
  • Stops the CARO Service if the archived mandate is the last mandate of the bank that supports CARO.
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