Go to MyCodaBox - CLIENT MANDATES & SERVICES - CODA, find your client in the CODA Mandates screen and click Manage
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Select the mandate to be archived, click the ... next to action and then Archive
The information in the pop-up that appears after clicking Archive is important.
After reading this information, check the box 'I have read and understand the above' to activate the Archive button
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Note: Your client is a BNP Paribas Fortis or Belfius client who wishes to deactivate his mandate because of the CODA Service User Fees charged by the bank?
→ Please contact us by sending an email to Support@codabox.com , We will forward the request to discontinue CODA for this company to the concerned bank. Archiving an account/mandate via your MyCodaBox platform is not sufficient to stop the bill for CODA from the bank to the company.
| Important Archiving a mandate:
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