Support for CodaBox

• In MyCodaBox, Select your client - in the details window of your client, go to the 'CODA' tab
• Locate the mandate to be archived and click the ... next to 'actions', and then 'Archive'
  

• In the pop-up window, check the box 'I understand the consequences of this action'
• Click on 'Archive'
  

If the account to be archived is a BNP Paribas Fortis or Belfius account, after clicking on 'Archive', the pop-up below appears:

• Select 'Yes' to stop CODA billing from the bank to your client
• Check 'I understand the consequences of this action'
• Click on 'Archive' 

Note: If the end client still receives CODA via other channels, the costs will continue to be charged

Archiving a mandate:

• Does not stop the VOILA and SODA Services.
• Stops the CARO Service, if the archived mandate is the last mandate with the bank that supports CARO.