What? Why?

Two-factor authentication (2FA) is a simple solution to better protect your account. This extra layer of security in MyCodabox is similar to the two-factor authentication you know from online government services: you use your login with password, and then an additional step where you generate a unique verification code via an authentication app to confirm your login.

This limits the risk of others gaining access to your account and data.

What is two-factor authentication?

What is an authentication app?
This is an app you install on a mobile device and can use to secure various accounts (e.g., email). When you enable two-factor authentication for your MyCodabox account, you connect your authentication app to your MyCodabox account (via a QR code or a 2FA key). From then on, every time you log into MyCodabox, the app will generate a temporary 6-digit authentication code (also called TOTP or time-based-one-time-password). You enter that code to log into your MyCodabox account.


How does it work in MyCodabox?


Two-factor authentication is not mandatory for MyCodabox. It is highly recommended though, to protect your data and that of your clients even better.


Don't have an authentication app yet?
Download Microsoft Authenticator, Google Authenticator or another authentication app of your choice. 
Then you can enable two-factor authentication (2FA) for your MyCodabox account.


Enable two-factor authentication for your MyCodabox account
  1. Install an authentication app of your choice (see above).
  2. At the top right in your MyCodabox environment, under your email address, select Manage 2FA.
    Manage 2FA in MyCodaBox
  3. Click Enable 2FA.
    Enable 2FA
  4. Use your authentication app to scan the QR code or enter the 2FA key in your authentication app. Then click Next on the MyCodabox screen.
    Enable 2FA QR
  5. A 6-digit code will appear on your authentication app. Enter that code in the MyCodabox screen in the box on the left, and click Enable 2FA at the bottom right.
    Enable 2FA verification code
  6. Two-factor authentication is enabled. Click Close.
    Your access to your MyCodabox data is now extra secure.

    When you next log in, first enter your email address and password as always, then check your authentication app: it automatically generates a 6-digit verification code. Enter that in the verification screen in MyCodabox.


Disable two-factor authentication for your MyCodabox account
  1. At the top right in your MyCodabox environment, under your email address, select Manage 2FA.
    Manage 2FA in MyCodaBox
  2. Click Disable 2FA.
    Disable 2FA
  3. Enter your password and click Disable 2FA.
    Disable 2FA password
  4. Two-factor authentication is disabled for your account. You no longer need to enter a verification code next time you log in. You can enable 2FA again when you wish.



2FA Troubleshooting


Lost your smartphone or no longer have access to your authentication app?
You had enabled 2FA but now you no longer have access to your authentication app (for example due to losing your smartphone). This means you can no longer generate a verification code to log in to MyCodabox.


➟ Contact helpdesk@codabox.com.
With a few questions, we will first confirm your identity. Then we can disable two-factor authentication for your account. You can then log in using only your email address and password. Afterwards, you can re-enable the option yourself if you wish.


You want to log in. Where to find the verification code?
You have entered your email address and password to log in to MyCodabox.
In the next screen, you now have to enter the verification code.
➟  You'll find this code in the authentication app that you used when you enabled 2FA for your MyCodabox account.
Your authentication app automatically generates a 6-digit verification code, which remains valid for a few seconds. After that, a new 6-digit verification code continuously appears. Therefore, always use the most recent code from your app and enter it in the verification screen in MyCodabox.
If you no longer have access to the authentication app, please see the above instructions.


You're entering the verification code but it is not accepted?
➟  Check your authentication app again: 
  • Are you using the right authentication app? Always use the same app you used when you enabled 2FA for your MyCodabox account. 
  • Did you enter the right 6-digit 'MyCodabox' code? Try again with the most recent verification code: enter this code in the verification screen in MyCodabox.

    Your authentication app remembers previously generated codes, but they only remain valid for a limited time and are not accepted after that. Your authentication app continuously generates a new verification code. Therefore, always use the most recent code from your app.


Two-factor authentication for all users in your office?
Each MyCodabox user in your office can choose whether to enable 2FA.
If you're an admin user, the menu Administration > Manage users allows you to see which users have enabled 2FA.

2FA users



Do you have any questions? We'll be happy to answer them via helpdesk@codabox.com