The way you order VOILA and what is required to activate the service, differs depending on whether you have a Boost contract with Codabox or not. In MyCodabox you will see the option that applies to your office:

  • Via individual invitation (no Boost contract): after inviting the client via MyCodabox, your client will receive an e-mail from us inviting them to accept the service.
  • Via Boost activation: thanks to the activation via Boost, Codabox doesn't need your client's confirmation!
    This option is available in MyCodabox if your office has signed a Boost contract.


✩ Would you like to sign a Boost contract and enjoy smooth VOILA activations? Contact sales@codabox.com.  


Ordering VOILA via individual invitation


When you order the VOILA service for a company, your client will receive an email from Codabox, asking them to activate the service in a few steps.


First inform your client
Before you request VOILA via MyCodabox, we recommend sending an e-mail to your client(s). This way they know that they will receive an activation email from Codabox and that action is required of them. Moreover, this also reassures them that this is not a phishing attempt. Informing your client(s) about this can make the activation go smoothly.


Here you'll find a useful template (NL) to inform your client via email.


Order VOILA
  1. Go to MyCodabox > Mandates & Services > VOILA and find the company in question.
  2. Select Manage in the 'Actions' column.

  3. Click Order VOILA.
    You'll see this screen:

    Order VOILA for 1 client via MyCodaBox

  4. Click Order VOILA to confirm.
    The order status in the VOILA tab is now 'Company Invited'.
    Your client receives an email from Codabox and needs to perform 4 quick and easy steps to give their consent.


    Important: You can order VOILA without CODA - there doesn't need to be an IBAN activated for CODA for the company.


This procedure is also available in a short video
On this page you can watch a short video tutorial  'How to order VOILA'.
Be sure to check out our other video tutorials, which walk you step-by-step through MyCodabox with concrete examples.


Ordering VOILA via Boost for 1 company


Your client doesn't need to take action to activate the service. We however recommend that you inform your client about the advantages of this service and what it means to them. 

Click here to use our handy email template (NL) for this.


Order VOILA
  1. Go to MyCodabox > Mandates & Services > VOILA and find the company in question.
  2. Click Manage in the 'Actions' column.
  3. Click Perform Boost Activation.
    You'll see this screen:
    Order VOILA via Boost for 1 client via MyCodaBox
  4. Click Boost Activation for this company to confirm.
    The order status in the VOILA screen is now 'Validation in Progress'.



➤ Thanks to Boost, you can also order VOILA for several companies at once


See also our Related Articles

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