Options available per Client
E-mail for the delivery of purchase invoices to my client
To adapt the e-mail address, used by CodaBox to send the purchase invoices to your client:
Go to MyCodaBox > CLIENTS > Clients List> Search your client/client details > VOILA tab > Settings
Click on Edit to select one of the 2 options and adapt the e-mail address
Select an option: delivery to the address already configured in the client details or via a specific address for VOILA.
Enter the new e-mail address if necessary and click Save Changes
Resend e-mail verification
The verification of your client's e-mail address can be resent via MyCodaBox > CLIENTS MANDATES & SERVICES > VOILA. Find your client in the list and click on his/her name to display his/her details > VOILA tab, under Settings, click on ResendImportant:
as long as your client's e-mail address is not 'Verified
' in MyCodaBox, we cannot send him/her the purchase invoices. So don't hesitate to use this function to speed up the verification process.
Add/remove Zoomit bank accounts
By activating a bank account for VOILA, the invoices available on this account via Zoomit, will be collected
directly by CodaBox. The bank accounts, for which we have an active mandate and which can be activated for Zoomit, are available in: MyCodaBox > CLIENTS > Client List > Search your client/client details > VOILA tab > Zoomit
Stop the VOILA Service for my client
Options available for my Office
Delivery of purchase invoices in my accounting software
Purchase invoices are delivered via the delivery method of your choice
Do you only want to receive purchase invoices in your software connected to the CodaBox API (e.g. ClearFacts) and not in any other way / via another software?
Activate the option available for each client individually in MyCodaBox > CLIENTS > Clients list > Search for your client/client details > VOILA tab > Settings
Note: Before activating this option, please contact your software provider to check if this is possible in your package.
The different statuses of the VOILA mandate
In MyCodaBox -CLIENTS MANDATES & SERVICES - VOILA, you can find the order status of all your clients, eligible for the VOILA Service. This information is also available via the individual page of the client.
|STATUS OF VOILA ||DESCRIPTION||MORE INFO|
|Not Ordered||You have not ordered VOILA for this client.|
|Invited||An invitation e-mail has been sent to the client to accept the VOILA service.|
VOILA is ordered for this client.
CodaBox has sent an e-mail to your client via the contact e-mail address.
The invitation e-mail contains a link via which the client can confirm his company data and give his/her consent for the VOILA mandate.
If the client has not replied to the invitation after 7 days, we will send a reminder. The link expires after 14 days.
|Client Invitation expired||The client has not accepted the subscription within the expected timeframe through the e-mail that was sent.||The client has not replied to the invitation within the 14-day period. You can resend the invitation via MyCodaBox.|
|Validation in Progress||Client consent registered. CodaBox is verifying the enterprise number and your client needs to verify his e-mail address.|
Without these two checks, VOILA cannot be activated for the client. This status is displayed:
- As soon as the client has given his/her consent for the VOILA mandate
- If you have ordered VOILA for this client via the 'Boost' option
|Registration in Progress||The client is being registered at the different purchase invoice networks.||The BCE/KBO check is approved and the client's e-mail has been confirmed. The process continues with the registration of the client to the different channels (Zoomit and Peppol)|
The registration at the different purchase invoice networks could not be completed due to an unexpected problem.
|One of the steps of the activation process did not work properly.|
Please contact our Support for more information
|Active||The client has been fully registered on VOILA. The client receives his/her invoices on the indicated and verified e-mail address below. You will receive the invoices via the daily delivery method.||The client receives an e-mail from CodaBox to confirm the activation of the VOILA mandate.|
CodaBox has registered the client on all connected channels, He/she is ready to receive the first invoice via CodaBox.
|Cancelled||The service was cancelled by request or the client’s information could not be verified by CodaBox.||The VOILA mandate is deactivated and the client is unsubscribed on the different channels. The client will, from now on, receive his/her invoices directly from the senders, Codabox has no control over this.|
3 possible reasons for this status:
- The service was cancelled at the request of the accounting Office because they no longer wish to receive purchase invoices for this client.
- The service was cancelled at the request of the client because the client stopped his/her VOILA mandate with Codabox.
- The e-mail address of the client has changed and the client has not confirmed the verification e-mail from Codabox. As a result, Codabox can no longer deliver the invoices to the client.
Filter clients by Order Status concerning the VOILA Service
In MyCodaBox - CLIENTS MANDATES & SERVICES - VOILA, apply a filter to display/sort your VOILA orders by Status
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