Support for CodaBox

Your client will receive these emails during the registration process:

• Invitation email with a link to accept the service
• If necessary, an e-mail to verify the e-mail address
• Confirmation of the acceptance of the subscription

The VOILA activation state is 'Problem' in MyCodaBox.

Why this state? 

→ The registration on PEPPOL failed. Please contact our Support for more information.

I invited my client, but his invitation link does not work.

The invitation link is valid for 14 days, after that, you can resend the invitation at any time:

1. Go to MyCodaBox

2. Go to the VOILA service overview
3. Look up your client
4. Resend the invitation

• Invoices retrieved from Peppol will be in UBL format that can be imported in your software. The UBL can contain a PDF representation of the invoice.
• Invoices retrieved from Zoomit are only available in PDF format.

My client uses the VOILA Service, but does not receive his purchase invoices via e-mail.

This can have several causes:

• The e-mail address of the client is incorrect, please check this via MyCodaBox.
• The client has not yet confirmed his e-mail address, please check it in MyCodaBox

What do I tell my client if he has questions about the content of the invoice or wants to refuse the invoice? 

→ Your client should contact his supplier directly.

To deliver as much as possible purchase invoices to you and your client, CodaBox also subscribes your client on the Zoomit network. 

This implies that the client receives his invoices in his banking application and a notification for each new invoice. 

This can only be stopped by cancelling the VOILA Service.

My client questions why he still receives Zoomit notifications even after stopping the VOILA Service.

→ Your client needs to login to his bank application to stop the zoomit service (more details see: Refuse senders)