Keep your MyCodaBox files up to date!
That way you don't pay for closed accounts, for clients that have discontinued their operations or are no longer with your office.
 | CodaBox cannot see whether certain clients (or certain accounts) are still active or not. The calculation of the recurring costs on your monthly CodaBox invoice is done on the basis of all accounts for which you have activated CODA, even if there is no more activity on some accounts or for some clients (e.g. when an account has been closed or no more transactions take place on it). |
➟ | Once you stop/archive a client, an account or a service in your MyCodaBox environment, the calculation of your invoice is adjusted accordingly. |
Here are some tips to keep your MyCodaBox files up-to-date, so as to optimize your billing.
Clients that have ceased operations or gone bankrupt
For these enterprises, of course, you no longer need CodaBox services.
➟ WHAT CAN YOU DO?
Regularly check the 'Client List' in MyCodaBox to see if it contains clients you know have ceased operations or gone out of business.
Archive these customers in a timely manner in MyCodaBox: click on the client code in the client list. Then click Archive client at the top right.
The CodaBox services and recurring costs for this client will then be stopped.
Archive these customers in a timely manner in MyCodaBox: click on the client code in the client list. Then click Archive client at the top right.
The CodaBox services and recurring costs for this client will then be stopped.
➟ MORE INFO AND INSTRUCTIONS:
Current accounts on which there is no more activity
These may be accounts that are no longer used or have been closed by the bank. It may also be an enterprise that has gone bankrupt.
➟ WHAT CAN YOU DO?
Check the monthly reports (which your office receives via e-mail) to see if there are current accounts on which there are no more transactions. The monthly report shows the number of transactions and the total number of inactive days.
Check with your client and archive these accounts in MyCodaBox in a timely manner: click the client code in the 'Client List'. Select the CODA tab. Next to the account number, click on actions... and choose Archive.
The recurring costs for that account will then be stopped.
Check with your client and archive these accounts in MyCodaBox in a timely manner: click the client code in the 'Client List'. Select the CODA tab. Next to the account number, click on actions... and choose Archive.The recurring costs for that account will then be stopped.
➟ MORE INFO AND INSTRUCTIONS:
Lower rate for recurring costs for accounting offices in a group structure
Your office is part of a group structure: the lower rate for recurring costs (i.e. the rate decreases as the total number of activated CODA current accounts / CARO client references / VOILA enterprise numbers increases) may possibly also be applied for the different accounting offices, while each receives a separate invoice.
➟ WHAT CAN YOU DO?
Contact helpdesk@codabox.com, list the offices that are associated and provide proof that there is at least 50% shareholding between the companies in the group.
We will take the necessary steps to adjust the rates on the invoices.
Find more info about the monthly fees in MyCodaBox > Environment > Services.
See also our Related Articles