What documents must be signed by your client? Now we "arrange" this for you as well.


When you order CODAs for your client, CodaBox needs two documents completed and signed by your client to be allowed to deliver them:

  • The Bank Mandate
  • The Teletransmission Mandate

However, it is possible that your customer already has an active banking mandate (after a customer transfer). In this case, your customer no longer has to sign a bank mandate.


If you have chosen to delegate the management of your mandates to CodaBox

We take care of sending an e-mail to your client to retrieve this information. 

Content of this email: the link or attached file(s), depends on the situation.

From now on, in order to reduce the number of administrative documents sent, we only send the necessary data via e-mail:


Content of the email sent to the client

Bank Mandate already activeBank Mandate NOT active
All banksTwikey bankNON Twikey bank
Only the Teletransmission MandateTwikey linkBank Mandate + Teletransmission Mandate


If you have chosen to manage your mandates by yourself

Via MyCodaBox, you can download the necessary data. Your online platform provides you with the relevant information to provide to your clients. 


In CLIENT MANDATES & SERVICES - CODA - Manage, you will find all the possible actions depending on the status of the mandate and the type of bank:

MyCodaBox buttonBank Mandate already activeBank Mandate NOT active
All banksTwikey bankNON Twikey bank