When you order CODAs for your client, CodaBox needs two documents completed and signed by your client to be allowed to deliver them:

  • The Bank Mandate: the Company agrees that CodaBox can collect its account statements in digital format (CODA) from its bank.
  • The Teletransmission Mandate: the Company agrees that CodaBox can deliver its account statements in digital format (CODA) to its accountant.

Deliver the mandates to your customer yourself - always possible via MyCodaBox

In CLIENT MANDATES & SERVICES - CODA - Manage, you will find all the possible download actions depending on the status of the mandate and the type of bank:

MyCodaBox buttonBank Mandate already active*Bank Mandate NOT active
All banksTwikey bankNON Twikey bank
Send Twikey link to your client
MyCodaBox-Actions
Click 'Download complete mandate' for paper version


* Active bank mandate :

  • After a transfer to your office, it is possible that your client already has an active bank mandate, in which case he/she does not need to sign any more bank mandates.
  • If it is a KBC/CBC bank account, it is possible that the account is already active because the client has already activated the CODA in his KBC/CBC.

What does CodaBox send to your customer

(if CodaBox takes care of the mandate management)

We take care of sending an e-mail to your client to retrieve the signed documents. 

Content of this email: the link or attached file(s), depends on the situation.


From now on, in order to reduce the number of administrative documents sent, we only send the necessary :



Content of the email sent to the client

Bank Mandate already activeBank Mandate NOT active
All banksTwikey bankNON Twikey bank
Only the Teletransmission MandateTwikey linkBank Mandate + Teletransmission Mandate



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